Spanish Call Center Agent - Taguig
Spanish Call Center Agent - Taguig
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Salary Not Disclosed
1 Vacancy
Job Description
**Position Overview**
TASQ is looking for Spanishspeaking bilingual call center representatives who can work onsite in Taguig starting May 12.
Please ensure your phone is available for the prescreening interview which will be conducted via phone call.
**Key Responsibilities:**
Provide customer support by addressing questions and concerns regarding financial products and services with understanding utilizing various communication methods such as phone text chat and video chat in a dynamic environment.
Work alongside the customer service team to complete moderately complex support tasks.
Reduce risks by following all established policies and procedures and remaining informed about any updates.
Encourage the use of digital services including online statement delivery electronic signatures and other digital options as needed.
Seek assistance from the customer service supervisor and escalate complex inquiries when necessary.
**Requirements:**
At least 2 years of experience in Customer Service Financial Services or Contact Centers or a related combination of work experience training military service or education.
**Preferred Qualifications:**
Completion of at least two years of college education.
Over 2 years of experience as a Spanish Bilingual Customer Service Representative.
International candidates must hold a valid work visa.
**Job Expectations:**
Attendance for the entire mandatory training period is required.
Willingness to work extra hours as needed.
Onsite presence at the designated location is essential.
Flexibility regarding work schedules and arrangements is necessary.
Employment Type
Full Time
