Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 16000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:

1. Coordinates ageappropriate patient care activities for a defined staff and makes immediate decisions for those areas within the scope of his/her responsibility using knowledge of standards policies and procedures as they apply to the given area.
2. Conducts daily patient care rounds assessing patient care requirements and monitoring nursing staff performance. Reviews documentation and addresses noncompliant standards with staff.
3. Assists with the coordination of patient satisfaction initiatives on the unit. Evaluates performance through patient and family interviews and review of HCAPS (Hospital Consumer Assessment of Healthcare Providers and Systems) reports. Communicates with staff recognizing achievements and identifying opportunities for improvement.
4. Coordinates daily operations to assure appropriate staffing optimal patient flow bed management and productivity to meet or exceed budget. Keeps nurse manager informed of nursing workload changes in patient and/or employee needs.
5. Collaborates with the nursing leadership team in the strategic planning implementation evaluation and revision of systems to support and enhance the competence autonomy and accountability of the nursing staff.
6. Assists Manager and/or designee to ensure the department complies with hospital established policies quality assurance programs safety and infection control policies and procedures.
7. Participates in the development of goals objectives policies and procedures for efficient departmental operations.
8. Identifies issues and seeks resolution to problems. Utilizes analytical and critical thinking in decision making and judgment that is aligned with organizational objectives.
9. Participates in monitoring resources. Notifies nurse manager of risk management issues and follows up with appropriate staff as necessary.
10. Provides input to the preparation of the annual budget and capital equipment budget.
11. Serves as a role model coach and facilitator. Inspires and encourages teamwork.
12. Fosters a collaborative professional relationship with other hospital departments/staff physicians and managers to ensure best practice is the focus for all patientcentered quality care.
13. Assists the Nurse Manager with personnel responsibilities including but not limited to interviewing hiring performance evaluations scheduling orientation annual regulatory and clinical competency requirements. Provides immediate disciplining and counseling to staff as necessary. Makes recommendations to Nurse Manager regarding need for further disciplinary action as necessary.
14. Assists manager in ensuring compliance with regulatory agencies such as Joint Commission DPH etc. Assists in development and maintenance of procedures and processes necessary to meet regulatory requirements.
15. Participates in staff meetings sharing system wide goals and objectives with front line staff and links their daily work to the mission and vision and strategic goals of the organization.
16. Attends nursing leadership and manager meetings. Participates in committees and taskforce teams as a representative of the Department of Nursing. Attends conferences and seminars as required or directed for facilitation of professional development.

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel including performance evaluations scheduling orientation and training. Makes recommendations on employee hires transfers promotions salary changes discipline terminations and similar actions. Resolves grievances and other personnel problems within position responsibilities.
2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
4. Provides effective direction guidance and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with systemwide initiatives.
5. Encourages and supports diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism respect tolerance civility and acceptance toward all employees patients and visitors.
6. Integrates diversity into departmental objectives such as hiring promotions training vendor selections etc.
7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
8. Ensures compliance with regulatory agencies such as Joint Commission DPH etc. Develops and maintains procedures necessary to meet regulatory requirements.
9. Ensures that department complies with hospital established policies quality assurance programs safety and infection control policies and procedures.
10. Ensures adequate equipment and supplies for department.
11. Develops and maintains established departmental policies procedures and objectives.
12. Ensures compliance to all health and safety regulations and requirements.
13. Maintains regular reliable and predictable attendance.
14. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Current Massachusetts Registered Nurse licensure and registration.
2. Bachelors degree in nursing or management experience.

Experience/Skill:
Required:
1. Minimum of two years related clinical experience and at least one year experience in the clinical preceptor and/or resource role.
2. Demonstrates leadership experience.
3. Excellent verbal and written communication skills.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Departmentspecific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered moderate frequent walking standing and potential exposure to hazardous materials including blood and bodily fluids. Position requires work indoors in a patient care environment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.