Automotive Fixed Operations Manager
Automotive Fixed Operations Manager
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Job Description
For a quick application text APPLY1 to 82174
About Dent Wizard
Dent Wizard is the nations undisputed leader in automotive reconditioning services and vehicle protection products and our success is the result of the great people who serve our customers. Were stable growing and have a strong business model with opportunities in 43 states 2.5 million vehicles repaired every year and more than 3000 highly skilled employees. Help us reach new heights and receive the respect rewards and recognition you deserve.
Reporting to a District Manager a Fixed Operations Manager is a frontline sales and management position responsible for leading organic revenue growth and developing Technicians at a limited number of worksites.
Essential Duties & Responsibilities
Leadership
Acts as Team Leader and mentor to Technicians
Maintains daily contact with Technicians both inperson and overthephone
Schedules Technicians and distributes workload
Works with DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs
Hires new Technicians and coordinates the smooth transition through orientation into regular service
Ensures Technicians receive appropriate technical support to maximize production
Shares methods aids and techniques to enhance Technician performance
Identifies highpotential Technicians and schedules advanced and cross training opportunities
Communicates employee strengths and opportunities for improvement
Provides balanced inthemoment feedback
Proactively addresses performance deficiencies and takes steps to correct
Writes development plans when necessary
Authors and conducts formal performance reviews annually
Operations
Acts as the Pivotpoint between customers Technicians and home office
Initiates new business relationships at auctions rental agencies and auto dealers
Builds on current customer relationships to effectively expand into new services
Educates client managers and service writers about reconditioning services such as PDR partial bumper and wheel restoration.
Conducts weekly/monthly utilization review of client/department accounts
Checks the quality of reconditioned repairs to ensure Company standards
Utilizes quality checks as aids to create additional revenue opportunities
Leads monthly Technician meetings to share the happenings and direction of the Company
Checks the quality of reconditioned repairs to ensure Company standards
Utilizes quality checks as aids to create additional revenue opportunities
Improves personal sales skills knowledge and abilities
Administrative
Oversees compliance with all facility regulatory standards and Company policies
Ensures Company supplies tents vehicles and equipment are kept clean and orderly
Manages supply levels and inventories while controlling shop waste
Reinforces Company expectations regarding professionalism ie. customer service quality dress code
Prepares operational updates and Technician performance reports
Qualifications
Experience coaching and managing team performance
Background managing multiple projects with various timelines and often conflicting priorities
Service orientation with ability to work across sales channels to create added value
Demonstrated presentation skills
Credible and persuasive communicator and active listener
Solid understanding of financial results and material costs
Proper judgment and commonsense decisionmaking when solving problems and creating solutions
Knowledge of pertinent local and federal environmental health and safety regulations
The compensation offered for this position will depend on qualifications experience and geographic location.
The starting compensation is expected to be:
$60000.00 &80000.00We offer a competitive & comprehensive benefit package including: paid time off medical dental vision and 401k match 50 on the dollar up to 7 of employee contribution). For more information on our benefit offerings please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race color national origin religion gender age veteran status political affiliation sexual orientation marital status or disability (in compliance with the Americans with Disabilities Act* or any other legally protected status with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application or any portions of same based on the impact of a disability should contact Dent Wizards Human Resources Department to discuss your specific needs. Please feel free to contact us at
Required Experience:
Manager
Employment Type
Full-Time
