General Manager of Fulfilment Director
General Manager of Fulfilment Director
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Job Description
Company Description
Depop is the communitypowered circular fashion marketplace where anyone can buy sell and discover desirable secondhand fashion. With a community of over 35 million users Depop is on a mission to make fashion circular redefining fashion consumption. Founded in 2011 the company is headquartered in London with offices in New York and Manchester and in 2021 became a whollyowned subsidiary of out more at
Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome no matter who they are or where theyre from. Just as our platform connects people globally we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences knowing they drive innovation and bring us closer to our users. Were proud to be an equal opportunity employer providing employment opportunities without regard to age ethnicity religion or belief gender identity sex sexual orientation disability pregnancy or maternity marriage and civil partnership or any other protected status. Were continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.
If due to a disability you need adjustments to complete the application please let us know by sending an email with your name the role to which you would like to apply and the type of support you need to complete the application to . For any other nondisability related questions please reach out to our Talent Partners.
Were looking for an experienced strategic leader to oversee Depops global fulfilment operations across shipping and payments. This role will report directly to the Chief Financial Officer.
Responsibilities:
Responsible for translating Depops longterm strategy into a fulfilment experience that delights the Depop community ensuring buyers and sellers experience bestinmarket service.
Through seamless delivery optimised sustainable shipping processes at affordable prices alongside reliable payment operations this role will increase Community satisfaction user retention and marketplace growth.
This role will combine strategic planning with handson management of logistics technology and vendor partnerships to create a customer centric streamlined and optimised shipping & payments experience that serves our longterm differentiation and delivers customer value.
Full accountability of the payments and shipping P&Ls
Focus on driving growth for our community through our investment in fulfilment which will be measured via establishing financial operational and customer success metrics aligned to our strategy.
Ideal Experience:
The ideal candidate is an experienced Operations leader who understands the fulfilment needs of a highgrowth marketplace environment
Particular focus on developing scalable customer oriented efficient operations and crossfunctional collaboration.
Additional Information
Health Mental Wellbeing
PMI and cash plan healthcare access with Bupa
Subsidised counselling and coaching with Self Space
Cycle to Work scheme with options from Evans or the Green Commute Initiative
Employee Assistance Programme (EAP) for 24/7 confidential support
Mental Health First Aiders across the business for support and signposting
Work/Life Balance:
25 days annual leave with option to carry over up to 5 days
1 companywide day off per quarter
Impact hours: Up to 2 days additional paid leave per year for volunteering
Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop to give you a chance to recharge or do something you love.
Flexible Working: MyMode hybridworking model with Flex Office Based and Remote options *role dependant
All offices are dogfriendly
Ability to work abroad for 4 weeks per year in UK tax treaty countries
Family Life:
18 weeks of paid parental leave for fulltime regular employees
IVF leave shared parental leave and paid emergency parent/carer leave
Learn Grow:
Budgets for conferences learning subscriptions and more
Mentorship and programmes to upskill employees
Your Future:
Life Insurance (financial compensation of 3x your salary)
Pension matching up to 6 of qualifying earnings
Depop Extras:
Employees enjoy free shipping on their Depop sales within the UK.
Special milestones are celebrated with gifts and rewards!
Required Experience:
Director
Employment Type
Full-Time
