Loyalty Customer Service Representative
Loyalty Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Loyalty Customer Care Representative WORK FROM HOME! $17/hour bonuses with performance
*Work from home highspeed internet service/wifi required.
(Must be located in Texas Mississippi Oklahoma Florida Tennessee Louisiana or Georgia)
Why you will love workinghere.
We are a global leader in loyalty marketing.
We work with some of the most wellknown brands in the world to deliver marketleading endtoend loyalty solutions to enable customer strategyled technologyenabled approach we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships owning a niche in the loyalty space where outcomes matter most.
We are a mission and values driven company.
Our mission is to grow enterprise value through loyalty for our role within Kobie has a purpose and directly contributes to us achieving this mission.
We are values driven at every point. Over our 30 year journey weve created a fun hightrust transparent workplace. We believe in leadership and ownership. Our hybrid work environment personal holidays casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients.
About the team and what well build together
As a member of our Kobie Contact Center team you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients while creating customer insights that drive team performance. Come join our winning Kobie Contact Center team where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace.
How you will make an impact
- Learn specific client loyalty program guidelines.
- Answer all incoming inquiries directed to you in various media channels (phone email chat)
- Approach each day with a positive professional customercentric and teamoriented attitude.
- Act with integrity at all times
- Communicate in a clear concise and helpful manner both verbally and in writing.
- Take ownership of customer inquiries while working toward a resolution
- Deescalate as necessary through effective communication and problemsolving skills.
- Efficiently use all internal systems and resources
- Work independently without the heavy need to rely upon your team or supervisor.
- Adhere to schedules and company policies and procedures
- Escalate any issues or concerns that are unable to be resolved through normal efforts
What you need to be successful
- High school diploma or equivalent required
- Ability to attend a 7 week Training Program (remotely) with 100 attendance
- Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word Excel Outlook)
- 1 year of customer service experience (or equivalent experience)
- Strong customer service orientation with external/internal customers
- Collaborative nature to work within assigned team
- Good problemsolving ability to effectively guide customers through solutions
- High level of accuracy and attention to detail
- A whatever it takes attitude to care for customers
- Ability to be flexible regarding changes in work processes and environment
- Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
- Strong verbal written and listening communication skills
- Flexibility with scheduling including weekends
- Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word Excel Outlook)
- 2 years of customer service experience preferred
- Strong home wifi connection and quiet home office environment
Our teammates are at the heart of everything we do
Healthy people are happy people which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like PeerFit to generous vacation time for yourself we support your health needs fully. In todays job market we know that employees are choosing only what works best for their life. For those that want career growth Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression Kobies competitive pay 401k matching annual profit sharing and bonuses all make Kobie a perfect place to build your career.
Kobie a place for all
We dont just accept differences we embraceshareand celebratethem!
Employment atKobieis based solely on a persons merit and qualificationsdirectly related to professional competence. We do not discriminate against anyteammateor applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition (including breastfeeding) or any other basis under the law.
We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds experiences and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity all teammates share the responsibility to ensure we incorporate the principles of equity diversity and inclusion throughout Kobie
Required Experience:
Unclear Seniority
Employment Type
Hourly
