Inbound Customer Service Agent (Voice & Email)
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Job Description
Job Role
Serve as the first point of contact for customers
Manage inbound inquiries through calls and emails
Resolve customer concerns and track issues
Coordinate with internal teams when necessary
Responsibilities
Handle customer interactions professionally and promptly
Provide accurate information about products or services
Log all interactions into the system and follow up as needed
Meet performance metrics and customer satisfaction targets
De-escalate issues and escalate when needed
Requirements
English Level: B2 to C1 (advanced level is required)
Previous experience in customer service is a must
Strong spoken and written English communication skills
Graduates and undergraduates are welcome to apply
Must be able to work from the office in Maadi
Strong problem-solving attitude and patience
Benefits
Base Salary (Gross):
First 3 months: EGP 11000
Months 4 6: EGP 12000
After 6 months: EGP 13000
Additional Bonuses and Allowances:
Attendance Bonus: EGP 1500
KPI Bonus: EGP 1500
Transportation Allowance: EGP 1100
Total Monthly Gross Package:
First 3 Months: EGP 15100
Months 4 6: EGP 16100
After 6 Months: EGP 17100
Other Benefits:
Paid training (treated as official working days)
Medical insurance
Structured work environment with clear career path
Interview Process
First Interview: Online screening and introduction
Final Interview: On-site in Maadi with the partner company
If you meet the requirements and youre looking to grow your career within an E-Commerce account through our partner company apply now.
Employment Type
Full Time
