Customer Service Specialist
Customer Service Specialist
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Job Description
Job Title: Agents – International Voice Process
Location: Mumbai Pune Gurugram
Eligibility Criteria:
Education: o Undergraduate freshers or experienced
Age: 18 to 45 years Communication: Must have excellent spoken English skills Shift & Availability:
o Willing to work in night shifts (24/7 rotational shifts) o Must be comfortable with 2 rotational weekly offs
Salary Range: 200000 to 500000 CTC incentives
Key Responsibilities:
Handle inbound and outbound calls for international customers Provide accurate information and support related to products or services Resolve customer queries efficiently and effectively ensuring high levels of customer
satisfaction Maintain call quality standards and follow company protocols Update customer records accurately in the system Collaborate with internal teams to resolve complex issues if required Adhere to shift schedules and maintain regular attendance
What We Offer:
Competitive salary and performance-based incentives
Career growth opportunities in a global organization Comprehensive training and development Dynamic and supportive work environment
Skills
Customer Service, Communication Skill, reporting, technical support, inernational voice process, inbound process, chat support, email support
Employment Type
Full Time
