Senior Operations Manager
Senior Operations Manager
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$ 130000 - 160000
1 Vacancy
Job Description
About Flexport:
At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.
The opportunity:
We are seeking a highly skilled and experienced senior leader to oversee the operations and product expansion of our Crossdock Prep and Returns networks. This role is highly technical so we are looking for someone that excels at solving technical problems within an ambiguous operations environment. The person should have strong data skills to help them solve problems and create new solutions. This role also involves managing the endtoend business operations including P&L management and driving profitability. You will work closely with tech and product teams to solve problems and build innovative features that unlock sales growth while lowering operating costs. You will also create the roadmap to develop scalable ops tooling for our programs with a 12 year outlook. Your daily focus will be on enhancing productivity and quality across operations while defining and implementing your long term roadmap objectives. This is a highvisibility role where you will build out multiple different business units in a startup environment with crossfunctional stakeholders that you will need influence to drive results.
You will:
- Lead the development and implementation of technology solutions that enhance operations across the five sites driving innovation and efficiency.
- Collaborate with crossfunctional teams including tech and product to define requirements and create features that address operational challenges and unlock growth.
- Foster a culture of problemsolving and experimentation encouraging teams to explore new ideas and technologies that optimize processes.
- Work closely with site managers to integrate tech solutions into daily operations ensuring alignment with strategic goals and operational needs.
- Oversee the networklevel operations ensuring efficient and accurate processing for Crossdocks Prep and Returns.
- Develop and implement strategies to optimize productivity quality and customer satisfaction across multiple sites.
- Monitor key performance indicators (KPIs) and operational metrics driving continuous improvement to achieve targets.
- Own the P&L for the operations developing and managing budgets to meet financial objectives while maintaining operational excellence.
- Identify and implement cost optimization strategies to improve efficiency without compromising quality or service levels.
- Monitor expenses and ensure adherence to budgetary guidelines.
- Partner with technology and product teams to build innovative solutions that drive operational effectiveness and sales growth.
- Collaborate with logistics procurement customer service and quality control to ensure seamless integration of processes across the network.
- Provide regular reports and insights to senior management on operational performance challenges and opportunities.
- Drive a culture of continuous improvement fostering innovation and identifying opportunities for process optimization and automation.
- Stay updated on industry trends and best practices in fulfillment operations implementing relevant changes as needed.
- Define and implement new KPIs that enhance operational productivity and quality.
You should have:
- Bachelors degree in business administration logistics supply chain management or a related field (advanced degree preferred).
- Proven experience as a Sr Operations Manager or similar leadership role in a multisite fulfillment or distribution environment.
- Strong knowledge of fulfillment operations including Crossdocks Prep and Returns processes.
- Demonstrated success in managing and developing large teams with a handson leadership approach.
- Exceptional leadership communication and interpersonal skills with the ability to inspire and motivate teams.
- Proficiency in data analysis and KPIdriven performance improvement.
- Strong financial acumen with experience in P&L management and operational efficiency.
- Ability to thrive in a fastpaced highpressure environment while maintaining attention to detail.
- Excellent problemsolving skills with a technical mindset and willingness to roll up sleeves to address challenges.
- Familiarity with warehouse management systems (WMS) and other relevant software applications.
- Knowledge of health and safety regulations and best practices in a warehousing environment.
#LIonsite
The US base salary range for this position (exclusive of bonus equity and benefits):
$130000 $160000 USD
Commitment to Equal Opportunity
At Flexport our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race color religion sex national origin age physical and mental disability health status marital and family status sexual orientation gender identity and expression military and veteran status and any other characteristic protected by applicable law.
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Required Experience:
Manager
Employment Type
Full Time
