Conversational Designer
Conversational Designer
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Salary Not Disclosed
1 Vacancy
Job Description
Were First Central Insurance & Technology Group (First Central for short) an innovative marketleading insurance company. We protect the things customers love so they can get on with what matters to them in life.
Data drives us. It fuels our outstanding distribution finance technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But its the people inside and outside our business that power us. They make us stand out help us succeed. Were ambitious. Were growing. Weve won awards.
Are you passionate about creating intelligent bots that enhance digital presence and customer engagement Do you thrive in a dynamic agile environment where innovation and collaboration are key If so we have the perfect opportunity for you!
Your role as a Conversational Designer will be responsible for designing developing and maintaining intelligent bots within our chat and telephony channels. Youll ensure efficient and personalised interactions with our users driving customer satisfaction and engagement.
Core skills were looking for to succeed in the role:
Data analysis: Ability to analyse data to drive prioritisation and delivery of roadmaps
Bot development: Expertise in creating configuring and optimising bots across various platforms
Problemsolving: Ability to troubleshoot and debug chatbot issues effectively
Creative: Ability to think outside the box and develop unique solutions to enhance chatbot performance and user engagement
Could you fit the billWere big on working flexibly youllspend most of your time working from home with occasional visits to the office. But of courseitsyour choice if you prefer to be in the office more thats good with us too.
Our offices are inHaywards HeathWest Sussex and Salford Quays Manchester if you live further afield well accept applications for remote workers.
Whats involved:
- Bot and workflow development: Create configure and optimize bots across various platforms (web mobile messaging apps and telephony). Ensure seamless integration with existing systems.
- Coding Proficiency: Write and maintain code snippets for chatbot logic including decision trees intents and responses.
- User Experience (UX): Collaborate with UX designers to create intuitive and userfriendly chatbot interfaces.
- Documentation: Maintain process flows to reflect the flows within the various systems
- Agile development deployment and triage management
- Data Analysis to drive prioritisation and delivery of roadmap
- Comply with the requirements and act in accordance with the Group Code of Conduct and Fitness and Propriety policies at all times
- Ensure compliance with Company Policies Values and guidelines and other relevant standards/ regulations at all times.
Experience & knowledge:
- Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)
- Proven experience of working within Bot development or related roles
- Proven experience working as part of an Agile team
- Familiarity with conversational tools
Skills:
- NLP and AI: Proficiency in natural language processing understanding intent and context.
- Proficient in chatbot frameworks
- Familiarity with chatbot development platforms and tools.
- Good analytical & numeracy skills.
- Excellent communication skills both verbal and written.
- Good time management and organisation skills.
- Excellent written and verbal communication skills.
- Ability to work closely with crossfunctional teams.
- Coding skills: Familiarity with basic coding languages (e.g HTML) for chatbot development.
- Problemsolving: Ability to troubleshoot and debug chatbot issues effectively.
- Adaptability: Stay updated with industry trends and emerging technologies in chatbot development.
- Proven experience with chatbot development or related roles.
Behaviours:
- Analytical: Detailoriented and datadriven in chatbot optimization.
- Innovative: Willingness to explore creative solutions to improve chatbot performance.
- CustomerCentric: Prioritise user experience and satisfaction.
- Team Player: Collaborate effectively with colleagues and stakeholders.
- Ability to work on own initiative and as part of a team
- A flexible approach and positive attitude.
- An organised and proactive approach.
- Takes initiative to make decisions.
- Selfmotivated and enthusiastic
- Strives to drive business improvements to contribute to the success of the business
Ready to make a difference Apply now and be a part of our journey.
What can we do for you
People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full here.
Intrigued Our Talent team can tell you everything you need to know about what we want and what were offering so feel free to get in touch.
Employment Type
Full-Time
