Call Centre Operator 4on 4off 12 Month FTC
Call Centre Operator 4on 4off 12 Month FTC
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Job Description
Title:
Call Centre Operator 4on 4off) 12 Month FTCThis role is 12 month FTC
About KBR and the Project
KBR Government Solutions delivers unique fastpaced and challenging projects throughout Europe the Middle East and Africa our clients include UK and overseas Governments with projects operating in defence infrastructure facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of life support services to the military to Portfolio Programme & Project management to Consultancy services) resulting in a variety of work and a genuine claim that no two days are the same.
Your Role
Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis (this is 4 days on 4 days off and the shift patterns will rotate across mornings afternoons and nights)
Under close supervision you will be operating in the contact centre answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.
Core Responsibilities and Duties
- To act as the initial point of contact for the customer collating and recording all relevant details of requests providing accurate and relevant information
- Responsible for the coordination of customer service requests to be sent out to the supply chain and chasing progression of work orders
- Responsible for resolving queries and complaints by applying a first call resolution plan to each call
- To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required
- To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner
- Takes ownership for own performance actively seeking opportunities to improve and develop
- Ensure the highest standard of customer service at all times
- To take action to keep up to date with changes across the team
- Comply and embrace KBRs Zero Harm policy to encourage safe and secure working environments
Qualifications
Essential:
- GCSE (or equivalent) Maths and English
- Hold have held or eligible to apply for security clearance
We Deliver Together.
Required Experience:
Contract
Employment Type
Full-Time
