Technical Support Engineer (6 month FTC)
Technical Support Engineer (6 month FTC)
Posted on :
18-06-2025
Employer Active
1 Vacancy
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Job Description
About Compass Lexecon:
Compass Lexecon is a world-leading economic consultancy. We advise on economic issues related to competition policy economic and financial regulation public policy and the assessment of damages across all industries.
Established in 1977 Compass Lexecon has over 600 professional staff including 170 Ph.D. economists based in 25 offices globally. Our economists produce creative compelling solutions underpinned by rigorous economic thinking and cutting-edge analysis. We have advised clients in matters before regulatory agencies and courts in over 100 jurisdictions encompassing virtually all industries.
Compass Lexecon International has over 350 economists and academic affiliates based across 17 offices in EMEA Asia Pacific and Latin America. Our diverse group of experts and academic affiliates is known for its integrity creative thinking and exceptional quality work. Our working approach is firmly grounded in shared values of integrity excellence and collaboration.
We are committed to being an equal opportunities employer and welcome applications from all suitably qualified persons regardless protected characteristics. We believe that working in diverse teams where everybodys views are considered and respected helps us to deliver work of the highest standards of quality and integrity.
About the Role:
The Technical Support Engineer will serve as a key advisor and point of contact to Compass Lexecon employees on a wide range of IT issues. You will provide hands-on support for computer systems applications networks and voice/video communication systems collaborating with our global IT team to anticipate and address user needs efficiently.
Key Responsibilities:
- Act as the primary technology support contact in the London office.
- Provide remote technology support across our EMEA region.
- Configure install and troubleshoot all standard software applications on laptop computers.
- Configure and support all standard business applications on Compass Lexecon mobile devices.
- Assist with audio/ video conferencing and voice systems (Cisco IPT).
- Provide support to employees with application software installation and use.
- Deliver training to new hires on IT systems services and best practices.
- Respond to and resolve technical issues in accordance with established IT service management processes.
- Maintain accurate records of service requests and incident resolutions.
- Perform occasional physical tasks (e.g. lifting equipment accessing under-desk cabling).
- Provide occasional out-of-hours or weekend support as part of a rotating schedule.
Experience & Qualifications:
- Bachelors degree in Computer Science Information Technology or equivalent experience.
- Minimum 3 years experience in IT support within a professional services environment.
- Minimum 2 years of hands-on experience with Active Directory and Windows 10.
- Strong proficiency with Microsoft 365 applications and cloud services.
- Experience with remote support tools and ticketing systems.
- Familiar with local and wide area network concepts LAN/WAN connectivity and data communications protocols.
- Detailed knowledge of leading PC workstation and server hardware and software including networking and communications interfaces and relationships.
- A thorough understanding of PC hardware components and supported software including messaging clients web browsers anti-virus software office productivity applications and time entry systems.
Key Skills & Competencies:
- Excellent troubleshooting and diagnostic abilities.
- Strong interpersonal and communication skills.
- Organised and self-motivated with a positive attitude.
- Willingness to take ownership and see issues through to resolution.
- Ability to explain technical issues to non-technical users.
- Comfortable working both independently and collaboratively in a team.
- Ability to manage and prioritise multiple tasks in a fast-paced environment.
Required Experience:
Contract
Employment Type
Full-Time
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