Head of Business Unit Services fmx
Head of Business Unit Services fmx
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Job Description
Seeing beyond future of medical technology
For more than 100 years ZEISS medical technology has been driving progress in ophthalmology and microsurgery.
In ophthalmology our solutions help to maintain and improve peoples vision at every stage of their lives.
In microsurgery our solutions enable targeted interventions on diseased tissue so that small and sensitive organs continue to function optimally.
Medical technology from ZEISS supports medical professionals in improving the lives of patients worldwide.
The fact that our actions have a direct impact on peoples wellbeing is what drives us every day.
Your role
Define overall Services Strategy in alignment with customer expectations MEDstrategy and market trends combined with a professional escalation management
Management of customer expectations through the regular monitoring of Net Promoter Score and Customer Satisfaction as well as professional / proactive escalation management process
Manage and improve financial and nonfinancial KPIs (Total Workforce Planning for MED Services Services Revenue & EBIT Mean Time To Repair First Time Fix Rate (FTFR) Spare Partsontime delivery Contract Coverage Rate Connectivity Dead on Arrival rate etc. through regular monitoring and definition of optimization measures
Act as an interface to Business Sector Heads Functional Heads in Operations/Quality/Regulatory Affairs etc. as well as Corporate Function Heads
Push for device connectivity within the MED portfolio to drive connected services and remote service as well as sustainability in Service through optimization of working capital and logistic processes
Thought leadership and ability to motivate teams through a clear vision
Create and run employee development programs & career paths
Drive digital transformation of Services through the implementation of tools and processes by making datadriven decisions
Responsible for the digital transformation of Service at Carl Zeiss Meditec (MED)
Your profile
Masters degree or equivalent in natural sciences with 7 years management experience leading diverse functions & teams incl. Service and 5 years experience leading large teams in Sales / Service functions
Deep understanding of the global medical technology industry & processes
Experience of R&Dprocesses in HW and SW incl. applications of digital technologies
Detailed knowledge in strategy development understanding and solving complex problems applications of digital technologies and networking skills
Good knowledge in driving change through high set social multicultural and servant leadership
Your ZEISS Recruiting Team:
Galina Elsenhans Marina LwRequired Experience:
Director
Employment Type
Full-Time
