Middleware Messaging Product Manager
Middleware Messaging Product Manager
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Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
** This position is onsite in Raleigh NC **The Middleware Messaging Product Manager is a tactical handson IT leader who is responsible for administration of one or more technology teams within the Enterprise Technology organization.
The Middleware Messaging Manager is accountable for leading Truist Middleware Messaging Strategy Engineering and Operations functions utilizing a blended model. This leader is directly accountable for all development delivery and management of Truist enterprise middleware products and solutions through the entire lifecycle of ideation to sunset. This position must collaborate with crossfunctional teams (DCIO Business Risk Cyber Cloud etc) as well as support organizations (HR finance etc) to define product requirements drive product innovation & optimization to ensure the delivery of secure resilient application consumable solutions to our customers.
The ideal candidate will have a strong background in the multitude of enterprise/cloudbased middleware messaging products like IBM MQ and Kafka along with the business operations required to support a large financial institution. The candidate must have a strong security product management focus with a passion for delivering innovative solutions to address the evolving cybersecurity landscape. This leader will be responsible for management of multimilliondollar enterprise partnerships with vendors that help enable and deliver our solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
Primary Roles & Responsibilities
1. Defines short term and longterm architecture strategy and roadmaps for Middleware Messaging platforms.
2. Publishes best practices procedures plus standards; and educates ET population on it
3. Responsible for defining training certification and career path for its members
4. Drive product innovation and differentiation by staying abreast of industry trends emerging technologies and customer feedback
5. Identify and drive key metrics and industry benchmarks for the products and services to ensure stable cost effective and secure products and services.
6. Provides continuous Capacity Planning to ensure service demands can be met
7. Manages EOL Evergreening of old equipment to manage technical debt
8. Provides continuous improvements of service capabilities through efficiencies & optimization focus on fast easy simple at the right cost
Driving Responsibilities
1. IT Infrastructure buildout and management:
2. Responsible for procurement installation and lifecycle maintenance of IT hardware and software (includes PCs peripherals servers networking equipment operating systems and other software
3. Will seek out unmet business needs and propose technologybased solutions where appropriate. Will lead the selection and implementation of these solutions.
4. Will develop gain approval for and manage a budget to accomplish goals.
5. Will have strong experience with Middleware Messaging products like IBM MQ and Kafka.
6. Serves as the IT point of contact and accountable for the IT portion of new office setups office expansions etc. This includes relocation and/or installation of voice/data communications solutions LAN and PC equipment.
7. Responsible for local IT vendor contract and outsourcing management.
8. Responsible for monitoring data backups in offices to ensure that they are completed regularly.
9. Performs appropriate duties associated with projectbased activities.
10. Responsible for the identification development and communication of new technology standards and best practices as appropriate.
11. Support employee and business software functionality:
12. In cooperation with IT local operations staff and key users provide security strategy budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating business and functional units.
13. Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications initiatives needs assessments etc.
14. Responsible for risk management and governance of Middleware Messaging.
15. Provides escalated technical support that requires an onsite presence (server NAS network or PC equipment failure) including data backup recovery.
16. Performs complex software/hardware troubleshooting patches and reinstallations in cooperation with the Enterprise Helpdesk and accordance with established SLAs.
17. Provides consulting/training/education services such as data management and staff training/orientation for standard systems.
18. Administration budget and policy management:
19. Responsible for local inventory maintenance and software license agreements management (SLAs).
20. Develops and monitors security compliance in accordance with IT standards policies and procedures.
21. Responsible for maintenance of systems documentation such as IT operations manuals.
22. Other duties as assigned such as examples:
23. Special project leadership and / or support
24. Management of new vendor relationships for specific initiatives.
25. This job description is not designed to cover all activities duties or responsibilities that may be required and may change at any time.
26. This role is the primary point of communication between the internal IT group and internal and external business partners users and senior management.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
degree and 15 to 20 years related experience or equivalent combination.
knowledge of technical management and data governance.
of current trends in IT hardware and systems software field.
management skills with the ability to produce reports.
with the support and troubleshooting of personal computers and tablet devices.
situations evaluate alternatives and implement robust solutions
guidelines and analyze information to adapt or modify processes in response to changing circumstances.
may require nonroutine analysis research and followthrough
position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment
ability to make commitments and be willing to be held accountable against them organizing workloads to meet deadlines
adaptability to accept or bring about change when needed
written and verbal communication skills
ability to excel in a team environment and advance overall team objectives
ability to ensure customer satisfaction by delivering excellence in products and service
to work and communicate with peers vendors internal staff including software program leadership and others
demonstrate professional positive and approachable attitude demeanor and discretion
sensitivity in handling confidential information
and clearly communicate ideas to others
in English
responsibility may include working within a budget to complete projects negotiating and contracting with vendors and assisting with budget development
equipment and supplies as provided for in the budget
to manage personnel with little supervision
For this opportunity Truist will not sponsor an applicant for work visa status or employment authorization nor will we offer any immigrationrelated support for this position (including but not limited to H1B F1 OPT F1 STEM OPT F1 CPT J1 TN1 or TN2 E3 O1 or future sponsorship for U.S. lawful permanent residence status.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision EVerify
Required Experience:
IC
Employment Type
Full-Time
