Director Account Management
Director Account Management
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Salary Not Disclosed
1 Vacancy
Job Description
About EnerKnol
EnerKnol is the leading provider of regulatory intelligence including research data and tracking software for North American energy markets.
Our core product the EnerKnol Platform streamlines the search discovery and realtime tracking of regulations across all federal regional and state energy agencies and legislatures. The Platform is paired with EnerKnol Research original analyst research news feeds maps and regulatory calendars to optimize the tracking of major decisions policy trends market opportunities compliance rules and more.
Subscribers use the EnerKnol Platform to track and search: Utility rate cases; Mergers and acquisitions asset sales other financial transactions at states FERC; Renewable Portfolio Standards climate regulations PURPA and other state and federal policies; Wholesale power gas market rule changes across states; Retail power gas market rule changes across states; Power purchase agreements RFPs integrated resource plans; Energy projects including oil & gas wind solar storage and transmission; Due diligence market intelligence competitive intelligence and more.
EnerKnol is the source for regulatory insights and market intelligence into U.S. wholesale power markets alternative energy the oil and gas sector electric vehicles battery storage smart grid and beyond. EnerKnol is the standard language for energy policy data. Access to more than 40 million regulatory filings and get tracking and alerts in real time.
The Opportunity
EnerKnol is seeking a Director of Account Management. In this role you will have the opportunity to immerse yourself in the exciting and constantlyevolving energy environmental policy and infotech sectors.
As the Director of Account Management your primary role is managing all aspects of customer relationships while building the function to drive a standardized repeatable process of delivering great outcomes to customers. You will serve as the face of EnerKnol and will deliver an excellent customer service experience. You will coordinate team efforts in order to address customer requirements throughout their subscription term including training user support and maintenance. You will also develop plans to maximize business opportunities with each customer in order to meet revenue targets.
Responsibilities:
Meet annual revenue target through customer renewals and upsells/expansion
Manage customer relationships for assigned company accounts
Standardize the Account Management process
Onboard new customers onto the platform
Maintain thorough and up to date knowledge on our platform integrations functionality and overall roadmap
Desired Skills and Experience:
3 years experience in B2B account management (preferably large enterprise SaaS)
Thrive in an environment of understanding customer problems and showcasing how a software solution solves them
High agency and a love of building processes from the ground up
Ability to prioritize multitask and perform effectively under pressure
Excellent listening negotiation and presentation skills
Strategic resultsoriented team player
Required Experience:
Director
Employment Type
Full-Time
