Guest Relations Representative

City/State

Work Shift

Overview:

Sentara Norfolk General Hospital is seeking a Flexi Guest Relations Representative for the Guest Services Department

Shift Flexi Rotating hours will vary working every other weekend on day shift as early as 5 a.m. or working evenings until 8 p.m.

The Guest Relations Representative is a liaison between patients families visitors and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure.

Facilitates improved customer service by identifying investigating and directing complaints concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families including transportation vouchers bus passes emergency clothing etc. Assists the leadership team with the ongoing evaluation of the program customer satisfaction development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental hospital and organizational reports and forms. Assists leadership team with the orientation daily activities and evaluation of volunteers and interns.

Communicate timely information to all internal and external customers providing professional service.

Education

• High School Diploma or Equivalent (Required)

Experience

• 1 year of customer service experience (Required)
• Previous Healthcare/Hospitality experience (Preferred)
• Experience with performing basic data entry tasks filing photocopying and providing excellent customer service (Preferred)

Keywords: Flexi Guest Relations Rep Guest Services Customer Service Front Desk Receptionist

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Sentara Norfolk General Hospital located in Norfolk VA is a 525bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the highquality heart program at Sentara Heart Hospital our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center and Magnet hospital for nursing excellence our hospital specializes in heart and vascular neurosciences neurosurgery urology oncology spine care advanced imaging behavioral health maternity and womens health including a stateoftheart neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobaccofree environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.