Lab Service Representative
Lab Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to provide information and resolve problems related to test requests submission requirements and result status.
- Uses information systems to gather data and track client encounters. Depending on site-specific job duties may perform specimen collection as a primary duty.
- Must demostrate competency reliability productivity and compassion on a sustained basis.
1. Interacts with laboratory customers as a resource for test requests submission and specimen requirements supplies results and use of the Laboratory Information Systems.
2. Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication teamwork ownership reliability and sensitivity.
3. Understands and uses service recovery concepts and tools.
4. If applicable to the location performs all Laboratory Assistant duties including specimen collection with an acceptable level of competency. Following successful completion of competency testing may perform processing testing and reporting without direct supervision.
5. Coordinates expedited handling of routine and special test requests including specimen processing transportation and reporting.
6. Trains employees students and/or laboratory customers which may involve occasional visits to customer sites.
7. Implements systems to track client encounters and ensure timely follow-up. Maintains and reports performance information on laboratory service standards.
8. Coordinates expedited handling of special test requests including arrangements for transportation and reporting.
9. Complies with established departmental and institutional policies and procedures objectives quality assessment and improvement programs safety environmental and infection control standards.
10. Performs other related duties as assigned or requested.
Education:
1. High school graduate.
2. Requires two to three years of clinical laboratory experience with a working knowledge of specimen collection handling preparation and work flow.
3. Must meet or exceed core customer service responsibilities srandards and behaviors as outlined in the HFHS Customer Service policy as summarized below:
- Communication
- Understanding
- Sensitivity
- Teamwork
- Ownership
- Motivation
- Excellence
- Respect
4. Must practice the customer service skills as provided through ongoing training an in-services.
5. Must possess the following personal qualities:
- Self-direction;
- Flexibility and commitment to the team concept;
- Demonstrates teamwork initiative and willingness to learn;
- Demonstrated knowledge and practice of effective customer service skils;
- Willing to instruct others;
- Open to new learning experiences;
- Demonstrate customer service values.
PREFERRED QUALIFICATIONS:
Knowledge about the care of the pediatric and adolescent patient. Previous home care experience.
Employment Type
Full-time
