Warranty Performance and Customer Care Aftersales Budget Lead

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Warren GM Global Technical Center three times per week at minimum or other frequency dictated by the business.

Do you have a passion for getting the rest of the story Are you relentless in fact finding Do you enjoy developing a strategy creating a sense of clarity and alignment across multiple organizations and executing it effectively

Our growing team is seeking a passionate and talented Warranty Performance and Customer Care & Aftersales Budget Leadto drive net warranty reduction efforts across the organization. Our work touches millions of people across the globe and our efforts instantaneously impact General Motors bottom line. As a member of the General Motors Global Purchasing and Supply Chain team youll be working with a talented cross functional group of industry professionals pushing the boundaries of efficient and effective net cost reduction and cost recovery.

Description:

The Warranty Performance and Customer Care & Aftersales Budget Lead will support the warranty & CCA managers and their teams who strategize and execute net reduction cost recovery activities and expenditures. The role requires analysis of the issues development of strategy and obtaining cross functional alignment to drive net warranty reduction and recover costs related to warranty. Considerable initiative attention to detail and independent judgement is required. A successful candidate will demonstrate ability to:

• Frame and drive strategies/decisions that balance business considerations and crossfunctional perspectives

• Anticipate risk and opportunities throughout the process; help remove roadblocks and escalate as needed

• Communicate clearly through standalone presentations leadership reviews team meetings and 1:1 discussions with senior leaders

• This role involves a high level of independent judgment and ingenuity; you will have the opportunity to grow and be recognized as a leading Warranty Performance professional.

KEY JOB RESPONSIBILITIES:

• Provide day to day support to Ordinary Warranty Tech Factor leads Billing Dispute team and Field Action team to understand targets performance and identify any escalations needed to resolve roadblocks with supplier partners.

• Develop expertise in Warranty budget process

• Advise of trends for effective cost recovery strategy obtains cross functional alignment with key stakeholders and lead

• Support the WP teams by functioning as a liaison with crossfunctional stakeholders to drive a firm GM position on supplier shareable responsibility for warranty Technical Factor in order to facilitate cost recovery settlement from suppliers

• Manages net warranty reduction imperatives financial and resource risk assessment and uncertainties through effective decision framing and driving for resolution

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

Additional Job Description

Required Qualifications:

• Bachelors Degree

• 5 years of post graduate experience with Purchasing Engineering Finance or related

• Automotive Experience

• Strong drive for results and history of driving high performance teams

• Evidence of strong framing and communication skills

• Negotiation skills

• Ability to understand terms and collaborate with legal staff

• Preferred ability to understand & interpret warranty technical data and engineering analysis

• High level of analytical ability where problems are complex

• Excellent interpersonal skills to lead teams to consensus

• Ability to work independently in ambiguous situations and out of process

Preferred:

• Major automotive OEM or Supplier

GM DOES NOT PROVIDE IMMIGRATIONRELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H1B TN STEM OPT etc. NOW OR IN THE FUTURE.

• #LIMD1

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals dependent on role needs. Every day we want every employee no matter their background ethnicity preferences or location to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and wellbeing of you and your family. Our comprehensive compensation plan incudes the following benefits in addition to many others:
Paid time off including vacation days holidays and parental leave for mothers fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive) dental vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional personal educational or volunteer is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GMis an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment all practices and decisions relating to terms and conditions of employment including but not limited to recruiting hiring training promotion discipline compensation benefits and termination of employment are made without regard to an individuals protected characteristics. For purposes of this policy protected characteristics include an individuals actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth lactation and related medical conditions) gender identity or gender expression sexual orientation weight height marital status military service and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment email us ator call us at. In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.