Patient Account Representative
Patient Account Representative
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$ 23 - 25
1 Vacancy
Job Description
About AmeriPharma
AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas creativity and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.
AmeriPharmas Benefits
- Full benefits package including medical dental vision life that fits your lifestyle and goals
- Great pay and general compensation structures
- Employee assistance program to assist with mental health legal questions financial counseling etc.
- Comprehensive PTO and sick leave options
- 401k program
- Plenty of opportunities for growth and advancement
- Company sponsored outings and teambuilding events
- Casual Fridays
Job Summary
We are seeking a compassionate and detailoriented individual to assist patients in understanding their insurance outofpocket costs. This role involves direct communication with patients to inform them of any outstanding deductibles or copayments as reflected in monthly invoices. The Patient Account Representative will also be responsible for recording payments received throughout the month and posting them to ensure accounts are properly reconciled before each closing. Additionally this role involves close collaboration with the Financial Assistance team to identify accounts that may require additional support with outofpocket expenses.
Schedule Details
- Location: OnSite (Laguna Hills CA)
- Hours: Monday Friday 8:30 AM 5:00 PM
Duties and Responsibilities
- Contact patients daily to inform them of their insurance balances.
- Collect medical deductibles and copayments as necessary.
- Thoroughly document all conversations in our company database.
- Process and post patient payments via check cash or card; reconcile all patient payment balances.
- Track and follow up on missing or lost equipment create correspondence and follow collection protocols when needed.
- Generate invoices to send to patients and follow up monthly.
Required Qualifications
- Ability to read and understand medical charts.
- Knowledge of medical billing and managed care.
- Familiarity with broadbased medical insurance including private/commercial networks and government programs.
- Strong written and verbal communication skills.
- Ability to prioritize and work independently.
- Excellent customer service skills.
- Proficient in analyzing and data mining reports using Excel/Google Sheets.
Education and Experience Requirements
- High School Diploma or equivalent.
- Experience with cash posting
- Working knowledge of Medicare Parts A B C and D benefits is a plus.
Preferred Qualifications
- 2 years of customer service experience within the medical industry.
AmeriPharmas Mission Statement
Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients prescribers colleagues and others that We Care!
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger handle or feel objects tools or controls; reach with hands and arms; and stoop kneel crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision peripheral vision depth perception and the ability to adjust focus.
EEO Statement
The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin age protected veteran status or based on disability or any other legally protected class.
Required Experience:
Manager
Employment Type
Full-Time
