Customer Support Representative
Customer Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
- Serve as the first point of contact for inbound calls to the office
- Contact patients and/or their Power of Attorneys (POAs) to obtain verbal consent for services in a professional and compassionate manner
- Track and follow up on offline devices coordinating with facility staff and internal teams to ensure quick resolution
- Perform proactive outreach to support consent completion and device compliance metrics
- Document all interactions clearly and accurately in internal systems
- Receive open process and scan incoming mail and documentation ensuring timely distribution
- Support broader Customer Success and Operations teams with administrative and support tasks. May include light troubleshooting of technical issues from customers
- Assist with other administrative and support tasks as needed to ensure smooth daytoday operations
Qualifications
- 12 years of experience in healthcare customer support or administrative roles (preferably in postacute or longterm care)
- Excellent communication and interpersonal skillscomfortable speaking with patients family members and healthcare providers
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Techcomfortable; able to quickly learn internal platforms and tools
- High attention to detail and strong documentation habits
- Dependable responsive and able to thrive in a fastpaced missiondriven environment
- Strong communication and interpersonal skills
- High school diploma or equivalent required; college coursework or degree a plus
- Bilingual in English and Spanish is a plus
- Ability to work independently and manage time effectively
Why Join Circadia
- Be part of a highgrowth health tech company thats making a real difference in peoples lives
- Work alongside a passionate missionaligned team that values collaboration speed and ownership
- Gain exposure to innovative technology healthcare operations and crossfunctional collaboration
- Opportunities for professional development and growth as we scale
Benefits
- Full healthcare coverage with Anthem BCBS (or similar) with dental and vision
- Employee contribution to 401(k) retirement plan
- Paid Time Off (PTO) accrual policy of 1.7 working days per month
- Opportunities for career advancement and clear paths for promotion
- Regular training on new healthcare technologies and trends
- Mentorship or coaching programsOpportunities to attend industry events
- Collaborative environment working directly with designers engineers scientists and clinicians
Required Experience:
Unclear Seniority
Employment Type
Full-Time
