Claims Associate
Claims Associate
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeTo process the settlement of insurance claims in compliance to the Companys policy and guidelines.Primary Responsibilities
Strategy and Planning
Nil
Policy Process and Procedures
Maintaining current knowledge of insurance guidelines and policy changes and modifications
Environmental Awareness/Customer Focus
Maintain good relationships with the insured agents service providers and other internal counterparts
Respond to requests in accordance with service standards
Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
Technical Performance
Receiving recording and processing all incoming insurance claims
Interpreting basic policy coverages and determining if coverages apply to claims submitted escalating issues as needed
Setting reserves and settling claims in the most cost effective manner and ensuring timely issuance of disbursements
Identifying suspicious or potentially fraudulent claims notifying supervisor arranging investigation and briefing solicitors if further action is to be taken
People Management
Nil
Preferred Competencies/Skills
Good communication and interpersonal skills
Sound PC skills with fast and accurate typing
Able to work independently and ensure quality service standard provided
Preferred Education Specifics
Tertiary education
Preferred Experience
Minimum 3 years experience in insurance services
Preferred Licenses/Certifications
Professional qualification in insurance or related disciplines
Preferred Knowledge
Basic claims knowledge and understanding of insurance
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customerfocused
We are technical experts
We are inclusive
We are fastpaced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices
US Only Disclaimer
To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.
Skills:
How to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
IC
Employment Type
Full-Time
