Technicien Service Clients HF FSE GHANA
Technicien Service Clients HF FSE GHANA
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
In addition to technical operations such as preventive and corrective maintenance the Customer Service Technician contributes to the sales drive by developing the companys image. He/she professionally ensures the smooth running of our systems and the satisfaction of our customers.
The Customer Service Technicians duties include night and/or weekend callouts. These calls may be made by telephone or posted on site.
The work will be carried out in the Ghana region (mainly at airports and ports) with occasional other travel.
Main Responsibilities
- Preventive and corrective maintenance service on customer sites. Service and update of associated intervention reports and ERP operating system.
- Any assistance or audit mission with customers based on orders received in the aftersales service department.
- Contributes to ensuring our contractual commitments (availability response times).
- Management of the stock of spare parts consumed during service (purchase or repair of parts inventories stock status etc..
- Progressively assume responsibility for monitoring the operation of subassemblies of systems in use analyzing recurring breakdowns and proposing improvements.
- Implementation and commissioning of new installations both in the factory and on customer sites.
- Provide telephone support to customers.
- Comply with safety and technical procedures.
Qualifications :
Required Profile
- Minimum 2 years higher education in GEII (electronics/mechanics/automation/IT)
- Fluent English (written and spoken)
- High degree of autonomy and initiative in dealing with problems on site
- Rigorous management of responsibilities compliance with internal rules and processes
- Respect for objectives in terms of deadlines and costs
- Good relations with customers and subcontractors
- Ability to work in a team
- Valid driving license
- Position subject to prefectural authorizations to obtain airport badges
Additional Information :
We believe that diverse perspectives and backgrounds contribute to our companys success. All applications that match the profile will be reviewed fairly regardless of religion gender sexual orientation and identity nationality economic situation disability age or any other legally protected characteristic.
We are proud to be an inclusive company with values based on equality and ethics where diversity is encouraged valued and celebrated
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
