CRM Data Analyst
CRM Data Analyst
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Job Description
Are you passionate about turning customer data into actionable insights Were looking for a CRM Data Analyst to help us better understand and engage our customer base through smart reporting campaign analysis and datadriven support for key business initiatives.
What youll do:
Analyze and report on customer base evolution helping the business make informed decisions;
Deliver performance reports for Call Center and Net Promoter Score (NPS) trends;
Run and evaluate SMS campaigns targeting specific customer groups;
Provide support for the GDPR permissions collection initiative in stores;
Contribute to the ARES Program by updating data (closed companies former employees key accounts) sending SMS notifications and preparing related reports and evaluations.
Qualifications :
What were looking for:
Knowledge of Retail / Wholesale business operations (METRO experience is a big plus);
Experience or strong interest in SQL Python Google Cloud Platform / BigQuery and Looker;
Strong communication and collaboration skills you enjoy working with others across functions;
Curiosity and willingness to learn new tools and business processes;
Interest in both data analysis and understanding the business logic behind CRM activities.
Additional Information :
Were ready to train and reward you as a #METROCHAMPION:
- Lunch and holiday are provided by us through meal vouchers and holiday bonus;
- Your health is a priority for us thats why you benefit from private medical insurance;
- Your performance is rewarded with team or individual bonuses;
- You get extra days off for various occasions;
- You have access to psychological financial and legal counselling for you and your family;
- You get holiday and special occasion bonuses (Christmas Easter 1st of June);
- You get a referral bonus for new #METROCHAMPIONS for our team;
- You get discounts on medical and sports subscriptions;
- We value stability and reward it with extra vacation days and loyalty bonuses.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
