Associate APAC People Services
Associate APAC People Services
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Salary Not Disclosed
1 Vacancy
Job Description
The People Services Specialist (Tier 1 provides specialized support within the Tier 1 scope handling more complex Peoplerelated inquiries and issues. This role requires a deeper understanding of HR policies procedures and systems to deliver highquality support to employees and managers.
Key Responsibilities
Employee Support & Case Management
- Act as the first point of contact for employees handling inquiries related to onboarding absence benefits policies offboarding and more.
- Manage and resolve queries efficiently via the JIRA ticketing system leveraging the internal Confluence knowledge base.
- Ensure all employee interactions meet servicelevel agreements (SLAs) and key performance indicators (KPIs).
- Escalate complex or sensitive cases to the appropriate People teams (e.g. People Partners OPD Total Rewards).
- Provide professional empathetic and solutionsoriented customer support.
Knowledge Management & Process Improvement
- Maintain and enhance the internal People Portal knowledge base ensuring articles are uptodate and easy to access.
- Identify gaps in existing knowledge resources and work with relevant teams to improve content.
- Contribute to automation initiatives selfservice improvements and process efficiency projects.
- Support the continuous improvement of workflows to streamline employee support.
Compliance & Service Delivery
- Ensure all HR transactions and responses align with company policies labor laws and compliance requirements.
- Process and execute HR administrative tasks such as generating reports updating employee records and handling documentation requests.
- Support audits and compliancerelated activities by maintaining accurate records.
- Assist in the of annual HR projects including policy rollouts.
Collaboration & Continuous Learning
- Work closely with People Operations Payroll and other stakeholders to deliver highquality consistent responses.
- Support training initiatives for new team members and contribute to the development of best practices.
Qualifications :
Qualifications & Requirements
- 2 years of experience in People Operations HR Customer Service or Business Administration.
- Passion for employee experienceEmployees are our customers mindset.
- Strong problemsolving time management and attention to detail skills.
- Ability to work independently prioritize tasks effectively and meet deadlines in a fastpaced environment.
- Excellent written and verbal communication skills in English.
- Techsavvy with experience in HRIS (Workday preferred) ticketing systems (JIRA) and knowledge management tools (Confluence) being a plus.
- Highly adaptable proactive and a team player with a strong sense of ownership.
Additional Information :
What we offer:
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food health and dental insurance and learning and development opportunities!
foodpanda is operated by Delivery Hero Group (DH Group) the worlds leading local delivery platform operating in 70 markets across Asia Europe Latin America the Middle East and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40000 people globally. Additionally Delivery Hero is pioneering quick commerce the next generation of ecommerce aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin Germany Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
