Prelegal Arrears Manager
Prelegal Arrears Manager
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join a Leader in the Home Finance Industry!
RMV Solutions is proud to be recruiting on behalf of a wellestablished and respected company in the home loan sector. Our client is known for offering innovative financial solutions and exceptional customer service and they re looking for passionate individuals to join their growing team!
Manage a low Arrears Factor
Reduce losses
Deliver an excellent client experience
Ensure SLA adherence and regulatory compliance
Maintain highquality assurance standards
Oversee and support adequate training and upskilling initiatives
Alignment to Business Strategy:
Deliver a costeffective and efficient service
Improve productivity and operational efficiency
Drive a culture of amazing service delivery
Proactively contribute to profitability by managing the arrears book reducing losses controlling costs and maximizing cash flow
Key Responsibilities:
A. Performance & Target Management
Ensure collection targets for the Arrears Call Centre Team are met and sustained
Monitor individual and team performance providing daily feedback and guidance
Assist team members in identifying performance gaps and drive motivation
Authorize client arrangements in line with set departmental mandates
Lead the team to meet or exceed goals
Implement measurable Key Performance Indicators (KPIs)
Ensure adherence to internal processes and maintain accuracy
Identify and escalate suspicious accounts
Address client complaints and disputes timeously and accurately
Stay updated on relevant industry knowledge and facilitate continuous learning
B. People Management & Leadership
Conduct performance reviews and maintain performance statistics
Coach and develop staff to reach full technical and nontechnical competency
Foster a culture of fairness respect and transparency
Ensure consistent application of company policies including HR policies
Set clear expectations and implement targeted training where necessary
Collaborate with internal teams and departments to ensure cohesive arrears management
Lead team meetings management discussions and oneonone coaching sessions
Uphold the highest ethical standards in all conduct
Encourage team morale recognition and rewards
Contribute to maintaining an Employer of Choice reputation by supporting employee initiatives
C. Values Alignment & SelfDevelopment
Align personal and team values with the company s mission and culture
Take ownership of personal growth and professional development
Adhere to the company s code of ethics
Ensure full compliance with relevant legislation and industry regulations
Promote and model an amazing service culture
Requirements:
Minimum Qualification:
Matric / Equivalent Certification in Management and Debt Collection
Preferred Qualification:
Legal Degree or Administrative Degree
Minimum Experience:
2 years management experience in home loan debt collection
Preferred Experience:
More than 2 years management experience in home loan debt collection
Competencies:
Generic Competencies:
Strong interpersonal skills
Targetdriven with strong problemsolving abilities
Ability to work under pressure
Strong organizational and decisionmaking capabilities
High attention to detail
Technical Competencies:
Proficiency in MS Office
Excellent written and verbal communication skills
Strong project management and strategic thinking ability
Knowledge of the Excalibur system
Familiarity with business processes and procedures in a home loan debt collection environment
Collections
Education
Diploma/Advanced Certificate
Employment Type
Full Time
