Team Lead
Team Lead
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Job Description
Lead the Trendsetters Keeping Fashion Customers Front Row
SHEIN the most searched fashion brand globally in 2022 isn t just a retailer it s a techpowered fashion phenomenon. Headquartered in Singapore and active in 150 markets they blend ondemand digital innovation with sustainability delivering cuttingedge style at unmatched speed. With a global supply chain diverse team and designer empowerment programs our client sets the bar in fast fashion. Lead the frontline of global customer service where fashion meets future and your leadership makes a real impact.
Job Description
As a Team Lead your mission is to ensure toptier customer experiences in both English and Spanish. You ll guide a team of service professionals championing performance communication and satisfaction. This role demands a confident leader who thrives on collaboration drives results and knows how to turn challenges into opportunities.
Shift: 5 Days a Week (Rotating Shifts between 2:00 AM to 3:00 PM)
Work setup: Onsite Bogot and Medell n
- Lead and supervise a team of Spanishspeaking customer service representatives
- Monitor team performance and provide coaching and feedback to meet performance targets
- Handle escalated customer concerns and ensure timely resolution
- Develop and implement strategies to improve team productivity and efficiency
- Conduct regular team meetings to align goals and share key updates
- Collaborate with other departments to streamline processes and enhance customer satisfaction
- Prepare and analyze team performance reports for management review
- Foster a positive motivating work environment that encourages teamwork and collaboration
Requirements
The Qualifications We Seek
- Minimum 2 years in a customer service role with at least 1 year in a leadership or supervisory position
- Proven experience in team or project management
- Strong understanding of team planning and problemsolving
- Fluent in English both written and verbal
- Excellent communication and interpersonal skills
- Strong attention to detail and problemsolving abilities
- Ability to thrive in a fastpaced multitasking environment
- Bachelor s degree in any field
Benefits
Exciting Perks Await!
- 5 days work week
- 20 vacation days in total
- Prepaid medicine
- Fullycustomized Emapta laptop and peripherals
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations Bogot and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our stateoftheart facilities competitive compensation and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of more than 10000 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.
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The Qualifications We Seek Minimum 2 years in a customer service role, with at least 1 year in a leadership or supervisory position Proven experience in team or project management Strong understanding of team planning and problem-solving Fluent in English, both written and verbal Excellent communication and interpersonal skills Strong attention to detail and problem-solving abilities Ability to thrive in a fast-paced, multi-tasking environment Bachelor s degree in any field
Employment Type
Full Time
