Client Success Associate
Client Success Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Client Success Associate is responsible for:
- Guiding new and prospective clients through the onboarding process ensuring efficient account opening funding and activation.
- Providing exceptional customer service by addressing client questions building rapport and educating them about bank services.
- Collaborating with the onboarding team and other departments to ensure a coordinated and effective process.
- Adhering to regulatory requirements (MiFID AML) and maintaining high operational standards.
- Contributing to team targets for onboarding funding and activation while maintaining client satisfaction.
- Sharing client feedback and insights to support ongoing service improvements.
Qualifications :
You have:
- Excellent communication skills with fluency in English and German; additional European languages are a plus
- Bachelors degree or equivalent practical experience
- Experience in client servicing or onboarding preferably in retail banking or investing
- Knowledge of investments (equities funds) and banking products
- Familiarity with banking operations digital trading platforms and relevant regulations (e.g. MiFID)
- Strong customer service skills with a confident and professional demeanour
- Commercial mindset
- Exceptional attention to detail and problemsolving skills
Additional Information :
- A chance to work in a highperforming team in a collaborative environment.
- A comprehensive benefits package including annual performance bonus occupational pension scheme share plan concierge services 34.5 paid holidays and more
- A great work environment in our offices located at Luxembourgs Kirchberg financial district. Complementary fruit tea and coffee
- Opportunities to develop your knowledge of financial products and markets including equities funds derivatives cryptocurrencies and more
SQ1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
