Senior Business Analyst
Senior Business Analyst
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a seasoned Senior Business Analyst with deep expertise in Salesforce CRM and Insurance systems to support digital transformation initiatives and business process improvements. This role bridges the gap between business needs and technology ensuring effective delivery of highimpact solutions across our insurance product lines.
Requirements
- 5 years as a Business Analyst with at least 3 years in a senior or lead capacity.
- Proven experience working with Salesforce (Sales Cloud Service Cloud or Financial Services Cloud).
- Strong domain knowledge of insurance operations particularly P&C or life insurance.
- Experience with policy admin systems claims platforms or broker/agent portals.
- Excellent documentation skills (BRDs FRDs process flows use cases user stories).
- Strong communication and stakeholder engagement skills.
- Agile/Scrum methodology experience preferred.
- Salesforce certifications (e.g. Administrator Business Analyst) are a plus.
Benefits
- Work on highimpact digital initiatives in a growing insurance technology landscape.
- Collaborate with a passionate agile team driving innovation.
- Flexible work arrangements and strong focus on professional development.
Relevant bachelor s degree /advanced diploma and 12-15 years related experience, of which 3-4 years at a specialist level or Matric and a relevant IT qualification(s)/certification(s) and 10-12 years experience in a similar environment and the additional requirements specified in minimum functional requirements, where applicable. At least 5 years experience in an Enterprise Architecture discipline. Experience and knowledge of Enterprise Architecture frameworks, Toolsets and MS Office. Relevant Architecture Certification (TOGAF 9 or higher) or a Microsoft Cloud Architecture Certification. Experience with Erwin and Sparx as architectural tools will be advantage. Knowledge of IBM Technologies. Modelling and mapping technical skills. Ability to work in a team environment. Strong analytical and problem-solving skills. Ability to work in high-pressure environments and manage multiple priorities. Ability to coordinate in a cross functional manner across disciplines. Proven track record in maintaining professional, high-quality communication with stakeholders in support of their operations.
Education
Bachelor s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
Employment Type
Full Time
