Enterprise Account Manager
Posted on :
16-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-04-2025
Job Description
Deliverect
As a rapidly scaling global SaaS unicorn Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Qcommerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers all the while being a part of something larger than themselves.
Department Focus
Meet the Growth team at Deliverecta squad of highly motivated and seasoned professionals laserfocused on propelling our customers to new heights. We grasp the everchanging landscape of business needs and take a proactive approach reaching out to our customers to provide the help and support they need. Think of us as your growth partners dedicated to ensuring that every business maximises the potential of our platforms features and functionality.
Understanding that each of our customers has distinct needs goals and ambitions we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; were here to build longterm relationships. See us collaborating with our customers uncovering growth opportunities and cocreating innovative strategies that set the stage for their success.
At Deliverect we dont just talk about growthwe embody it. Our Growth team is the dynamic force behind businesses flourishing in todays everevolving landscape proving that success is not just a destination but a journey we navigate together.
Your Impact
Deliverect is experiencing tremendous growth in the Middle East and were seeking a passionate Enterprise Account Manager (EAM) to join our team in Saudi Arabia. Youll be pivotal in building longterm strategic relationships with our enterpriselevel customers driving new business opportunities and ensuring their continued success with Deliverect.
A Typical Day
- Develop an indepth understanding of your assigned customers unique business needs and challenges within the Saudi Arabian hospitality landscape.
- Leverage your industry knowledge and Deliverect expertise to identify areas where our platform can optimise their operations and unlock new growth potential.
- Act as a trusted advisor proactively proposing solutions driving adoption of Deliverect features and ensuring a seamless experience.
- Develop and execute strategic account plans to maximise customer lifetime value through upselling and crossselling new Deliverect locations brands and innovative products.
- Collaborate closely with the sales team to identify and pursue new business opportunities within your assigned territory.
- Utilize datadriven insights (HubSpot & Looker) to track key performance indicators (KPIs) like Net MRR and new location signups and adjust strategies for optimal results.
- Foster strong collaborative relationships with your customers acting as their primary point of contact within Deliverect.
- Conduct regular checkins actively listen to their feedback and work crossfunctionally to address their concerns and ensure their satisfaction.
- Partner with internal teams (Product Customer Support) to advocate for customer needs and ensure Deliverect continues to deliver the best possible service and solutions.
- Conduct comprehensive onboarding and training sessions using Google Suite tools to empower customers at all levels to use Deliverect effectively.
- Partner with the marketing team to develop compelling case studies showcasing the success of leading Saudi Arabian restaurant chains using Deliverect.
- Work closely with the product team to identify opportunities to tailor Deliverects features to address specific challenges restaurants face in the Saudi Arabian market (e.g. hyperlocal delivery models and integration with regional POS systems).
- Collaborate with the sales and partnership teams to explore new partnerships with key players in the Saudi Arabian food service ecosystem (e.g. aggregators and delivery providers) to expand Deliverects reach and customer base.
Your Expertise
- 3 years in Enterprise Account Management or a similar B2B sales role. Proven track record of exceeding sales targets and achieving revenue growth.
- Deep understanding of the restaurant industry business operations and the challenges faced by regional players.
- Strong analytical skills and the ability to utilise tools like HubSpot and Looker to inform decisionmaking.
- Exceptional communication and interpersonal skills fluency in English (C) and Arabic.
- Customercentric mindset with a demonstrated ability to build strong lasting relationships.
- Passionate about technology and excited to advocate for Deliverects solutions.
- Highly organised selfmotivated and adept at managing multiple priorities in a fastpaced environment.
- While prior experience with Deliverect is a plus a strong understanding of our product through training will be provided.
- Familiarity with the core functionalities of our integration platform and its value proposition to restaurant businesses is essential.
- Proficient in CRM software like HubSpot or Salesforce.
- Experience with ticketing systems like Zendesk for customer support.
- Familiarity with project management tools like Planhat (or similar).
- Strong working knowledge of Google Suite tools for communication and documentation.
Additional Information
- This is a fulltime hybrid role with a flexible work schedule. Fluency in English and Arabic is required with strong written and verbal communication skills being essential. Fluency in a second European language (e.g. French Spanish German) is a strong asset.
- In addition to the specific requirements outlined candidates should thrive in a fastpaced competitive environment demonstrate high motivation independence and teamwork and be committed to achieving common goals within the organisation.
Join Deliverect: Where You Shape Tomorrows Success
At Deliverect were not just seeking team members; were on the lookout for dynamic individuals who thrive in a fastpaced SaaS environment. We are fueled by perceptive ambitious and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fastgrowing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies enhanced vacation entitlement and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
PerformanceDriven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what mattersdelivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation where weekly releases and new features keep our products at the forefront.
Big Challenges Bigger Solutions: Be part of a mission to solve some of the global tech industrys most significant challenges.
Equal Opportunities at Deliverect:
Were committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds its crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds we currently cant offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability reach out to us at Join Deliverect a workplace where culture meets career advancement.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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