Customer Service Representative - Bilingual Spanish English
Customer Service Representative - Bilingual Spanish English
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1 Vacancy
Job Description
Job Title: Bilingual Customer Service Representative (Spanish & English)
Job Type: FullTime
Salary: $16 per hour
Location: Boca Raton FL
About ISG:
ISG has been creating winning experiences over the phone for more than a decade. 100 USbased our inbound sales center implements a highly measured approach to partner consumers with the best services available based on their needs completing the customer acquisition journey.
Job Description:
ISG is looking for a Bilingual Customer Service Representative that is primarily responsible for handling inbound inquiries providing feedback and resolving customer concerns.
Key Responsibilities:
Provides timely and accurate information to incoming customer order status and product knowledge requests
Works closely with customer service leadership to resolve caller inquiries.
Provides timely feedback to leadership regarding service failures or caller inquiries.
Partners with the sales team to meet and exceed customers service expectations.
Responsible for all other customer service tasks assigned as needed.
Benefits:
Comprehensive benefits program that includes Medical Dental Vision EmployerPaid Life/AD&D Insurance and Longterm disability an array of voluntary insurances Flexible Spending Accounts (FSAs) and PTO
Discounts; Childcare pet insurance gym memberships meal delivery services travel and more
Professional development opportunities through our Emerging Leaders Program
Employee Assistance Program
Job Requirements:
Must possess exceptional verbal and written communication skills in English & Spanish
Complete a Drug Screen and Background Test
Must be flexible detailoriented and comfortable in a fastpaced environment
Excellent organizational and timemanagement skills
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.
ISG is an Equal Opportunity Employer (EOE)
New Headquarters Update
ISG relocated its headquarters just two minutes down the road to its brandnew stateoftheart facility at 5900 Broken Sound Parkway NW in Boca Raton. This modern 80000 sq. ft. space will comfortably house our continuously growing employee base. From spacious cafs to engaging breakout rooms this building has everythingand more!
Required Experience:
Unclear Seniority
Employment Type
Hourly
