Box Office Lead Part-Time Federal Way Performing Arts and Event Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

Federal Way Performing Arts and Event Center is looking for friendly motivated individuals to lead our ticket seller staff and assist in box office operations. As a Box Office Lead you will assist direct and provide support toall ticket sellers on event days.

This role pays an hourly wage of $22.00.

Benefits for PartTime roles: 401(k) savings plan and 401(k) matching.

This position will remain open until June 12 2025.

The Federal Way Performing Arts and Event Center is a multipurpose venue designed to host theater music dance art and spokenword performances. Adjoining event spaces can host more than 300 for gala seating or be transformed into settings ideal for conferences seminars meetings and weddings. Majestic mountain views are abundant from the PAECs perch above the city an enchanting backdrop for striking event photographs. The centers premier location in South King County just 20 minutes south of SeaTac Airport is ideal for business educational social charitable and private events.

• Process and print complementary mailed and consignment tickets
• Process refunds or exchanges as needed
• Supervise ticket seller staff on event days and address customer service questions and technology issues
• Utilize the Etix ticketing system to process ticket sales troubleshoot customer issues and provide staff support
• Ensure the ticket seller staff is implementing and following all box office policies and procedures
• Perform all other duties as assigned by the Box Office Manager

• Minimum of high school degree required. Bachelors degree or currently pursuing preferred
• Minimum of 1 year of experience supervising customer service staff
• Previous experience with ticketing systems Etix experience preferred
• Strong problemsolving skills
• Demonstrates outstanding work ethic and leadership skills including excellent attendanceprofessional appearance and behavior
• Displays a positive and teamoriented attitude
• Ability to work flexible hours including evenings weekends and holidays as scheduled
• Bilingual applicants encouraged

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.