Front Office Operator
Posted on :
16-04-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a professional and customerfocused Front Office / Operator to join our team in Aqaba Jordan. As the first point of contact for our guests you will play a crucial role in ensuring a positive and memorable experience for all visitors to our establishment.
- Greet and welcome guests in a friendly and professional manner
- Handle checkin and checkout procedures efficiently
- Respond to guest inquiries and requests promptly and courteously
- Manage room reservations and assignments
- Process payments and handle cash transactions accurately
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Assist with concierge services including providing local information and arranging transportation
- Maintain a clean and organized front desk area
- Handle guest complaints and resolve issues in a timely manner
- Perform administrative tasks such as answering phone calls and emails
- Ensure compliance with hotel policies and procedures
Qualifications :
- High school diploma or equivalent (required); Bachelors degree in Hospitality Management or related field (preferred)
- 12 years of experience in hotel front desk or similar customer service role
- Strong communication skills both verbal and written
- Proficiency in Microsoft Office Suite
- Knowledge of hotel management software (e.g. Opera PMS)
- Excellent multitasking abilities and attention to detail
- Strong problemsolving skills and ability to work under pressure
- Basic accounting and cash handling skills
- Understanding of hotel operations and guest services
- Professional appearance and positive attitude
- Ability to work flexible hours including nights weekends and holidays
- Fluency in English; knowledge of Arabic or other languages is a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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