Guest Experience AttendantPart-time Chaifetz Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

Come experience great events with us!We are looking for energetic parttime employees who love providing excellent customer service. We host a variety of events throughout the year including concerts family shows and Billikens Basketball. Enjoy the benefits of flexible scheduling and the ability to grow within the organization.

A Guest Experience Attendant is an oncall per event employee who will act as primary provider of direct experience to guests as they are entertained at Chaifetz Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Experience Attendants will work in positions as needed including; usher ticket taker suite staff golf cart operator elevator attendant wheelchair attendant and door guards.

This role will pay an hourly wage of $15.00 to $19.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

This position is based at Chaifetz Arena in St. Louis MO. Chaifetz Arena is on the campus of Saint Louis University and is home to the Billikens Mens and Womens Basketball teams. The arena has a capacity of 10600 for basketball and includes 16 suites Lorenzinis and the 1818 Lounge. Chaifetz Arena is home to a variety of events including concerts family shows and community events.

• Provide exceptional customer service to all guests
• Greet guests and scan tickets as they enter the building or section assigned
• Ensure guest compliance with outside food/beverage camera bag and other building policies
• Usher guests to their seats and provide directional assistance throughout facility
• Monitor guest conduct and provide assistance to guests
• Assist in providing a safe and secure environment for Chaifetz Arena
• Report any unsafe equipment or situations to supervisory staff immediately
• Perform crowd control management functions
• Act as a member of the emergency evacuation team by directing guests to emergency exits
• Monitor emergency exits and assist guests with special needs
• Move around to various positions/locations based on event needs
• Hand out materials to guests as needed for events
• Follow directions for all event procedures and safety standards
• Provide excellent customer service assistance to internal and external clients
• Exemplify the arenas GREAT customer experience philosophies

• High school diploma GED or equivalent preferred
• Must have a demonstrated ability to function in a fast paced highpressure environment
• Exceptional Customer Service experience and skills outgoing and friendly personality required
• Ability to communicate clearly and concisely in the English language
• Possess superior interpersonal and communication skills
• Ability to work both independently and as part of team remaining flexible in role
• Must have the ability to work flexible schedule including long hours nights weekends and holidays.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.