Customer Operations Specialist
Customer Operations Specialist
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zerocarbon driving.
This customerfacing role will focus on carrying out and suggesting improvements to our existing processes ensuring that our customers have delightful memorable experiences. Things move fast here at OEV so your input will also help shape the future of how we interact with our customers at all the stages of their journey.
We are growing rapidly and there is a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. This is an early junior hire into the Ops team so there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities. Over time you will also support us in building the customer experience team as we hire more Operations Specialists in the future.
This role will be based out of our London or Brighton office 3 days a week.
What youll do
- Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
- Specifically manage customer journeys from contracting right through to car delivery and after escalating issues where needed
- Feedback on our current service processes and systems and propose changes where necessary based on prior experience
- Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
- Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this
What youll need
- Dont worry previous knowledge of EVs/the automotive industry is not required!
- A passion for problem solving and going above and beyond to ensure you deliver a great customer experience
- Experience working independently and as part of a closeknit team
- A curious and keeneye for detail to spot areas of improvement we love hearing examples!
- To be a natural finisher and an effective operator you leave no loose ends in your path
- To want to be part of a rapidly growing company and be comfortable adopting changes quickly
Why else youll love it here
- Octopus Electric Vehicles part of the Octopus Energy Group won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 startups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO Greg has recorded a podcast about our culture and how we empower our people
- Wondering what the salary for this role is Just ask us! On a call with one of our recruiters its something we always cover as we genuinely want to match your experience with the correct salary. The reason why we dont advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesnt apply to Octopus whats more important to us is finding the right octofit!
- Octopus Energy Group is a unique culture. An organisation where people learn decide and build quicker. Where people work with autonomy alongside a wide range of amazing coowners on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub Octopus Employee Benefits
About us
The electric revolution has arrived and from 2035 youll no longer be able to buy a new petrol or diesel car in the UK.
Were building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online but experience a lease for life through an industry changing customer experience. This is the chance to join one of the UKs most exciting startups making it easy for individuals and businesses to go electric by getting their car charger and energy all in one cracking deal.
Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner greener driving. Our mission is to drive sustainable change decarbonise the planet and provide our customers with fair pricing and a fantastic experience.
Were an Octopus Energy companyan innovative new energy supplier. We are part of the Octopus Energy Group which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy Octopus Healthcare Octopus Investments Octopus Property Octopus Ventures and Octopus Labs.
Please note we use AI to help us assess applications fairly and objectively.
If this sounds like you then wed love to hear from you.
Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodationsWhether you require specific accommodations or have a unique preference let us know and well do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100 of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Octopus were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities an inclusive work environment and fairness for everyone.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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