Sr Learning Experience Partner EUCF Learning Development

Amazon EU Customer Fulfilment Operations is looking for a Sr Learning Experience Partner to join the Learning & Development (L&D) team to lead the development and deployment of LeaF (Leaders as Facilitators) our flagship facilitation certification program designed to mirror the success of Amazons Bar Raiser program. This program is being developed as a worldwide solution for TrainingtheTrainer initiatives across Amazons global operations.

If you are passionate about designing and executing world leading leadership development solutions at scale this is your chance to make history. We are looking for a learning professional with exceptional skills in: learning solutions design project management and building relationships with internal & 3rd party technology partners. Internal partners include: People Experience & Technology Talent Management Mechanical & Process Engineering Operations Development Amazon Fulfilment Technology Amazon Robotics & Safety team. External partners include a range of startups and established technology providers.

The ideal candidate will have a handson approach be a creative & analytical problem solver have the ability to distil complexity into evidenceled persuasive narratives understand behavioural science & adult learning theories and have experience in deploying technology led learning solutions at scale. They will be able to quickly build and leverage relationships across a wide stakeholder group and be comfortable in a fastpaced multitasking high energy environment.


Key job responsibilities
Program Development & Management:
Create and maintain comprehensive training materials and detailed lesson plans for all LeaF program levels
Design blended learning experiences incorporating elearning instructorled training selfreflection exercises shadowing opportunities and practical application components
Transform LeaF into a worldwide solution for TTT initiatives ensuring consistency while allowing for regional adaptation
Manage the complete certification journey from Level 1 (Root) through to Bar Raiser (Canopy) certification

Driving Behaviour Change Using Learning Technologies:
Leverage leading learning technology to encourage behavioural shifts and enhance learning outcomes in learning journeys
Utilize technology to augment learning experiences ensuring programs are effective innovative and futureproof
Build and manage a Facilitation Academy to continuously upskill the core facilitation team

Making DataDriven Decisions:
Analyse quantitative and qualitative data to refine facilitation approaches
Make significant impactful changes to learning programs based on actionable insights
Track and report on key metrics including facilitator confidence NPS scores and cost savings

Championing Change Management:
Navigate through the complexities of extensive change management
Ensure learning programs are aligned with organizational shifts and developments
Identify advocate and facilitate change ensuring learning initiatives are adaptable and resilient

Network & Collaboration:
Build and utilize a network for collaboration facilitating meetings with department heads and directors
Build and manage a network of facilitator champions across functions to deliver standardized EU programs
Forge and nurture relationships across various departments and levels
Drive senior stakeholder buyin through datadriven program marketing and regular engagement

Travel required for 50 hours.


A day in the life
As a Sr Learning Experience Partner owning LeaF your role blends creativity with strategic planning to build an exceptional program that will drive facilitation excellence. You use various technologies to enhance learning experiences and influence behaviour. Your typical day includes:
Developing new training materials and lesson plans
Collaborating with instructional designers on blended learning solutions
Coordinating with your network of facilitator champions
Analysing program metrics and participant feedback
Meeting with senior stakeholders to drive program adoption
Working with global counterparts to ensure consistent worldwide implementation
Reviewing and updating content based on latest facilitation best practices
Data analysis to improve engagement
Managing change and aligning learning initiatives with team goals
Collaborating with business leaders and stakeholders


About the team
EU L&Ds vision is to Be Earths leaders in personal & professional development fostering a culture for Amazonians to have impactful learning experiences. Our mission is to enable people to perform and fulfil their unique potential. We proactively identify learning needs and deliver inclusive innovative and engaging learning journeys that add value in a fun and inspiring way.

Bachelors degree in business operations human resources adult education organizational development instructional design or related field
2 years of experience in content strategy internal communications publishing or editorial roles

Masters degree
Experience in program or project management
Proven track record in developing and implementing content strategies for educational purposes

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