Library Technician- IL- Library Services

Summary

The Library Technician is responsible for providing circulation interlibrary loan and document delivery services to Midwestern University patrons. As the main customer service face of the library this individual is a major information point for the whole campus answering questions from all students faculty and staff in person by phone by live chat and by email.

Shift hours

Fulltime hours:

• Tuesday Wednesday and Thursday: 6:45 am3:15 pm
• Friday: 1:30 pm10:00 pm
• Saturday: 9:45 am6:15 pm

Essential Duties and Responsibilities

• Perform circulation desk procedures
• Provide excellent customer service through patron assistance and interaction (inperson and virtually)
• Make study room reservations using an online room reservation system and enforce study room policies and procedures
• Maintain the physicality of the library proper including the troubleshooting of computers printers copiers and scanners
• Straighten shelves and maintain the cleanliness of student study spaces including but not limited to wiping whiteboards and computer monitors
• Participate in special projects and complete other duties as assigned
• Assist Access Services Manager with the development of workflow and procedures
• Sustain a flexible work schedule which may include occasionally covering additional finals hours as necessary
• Process Lending requests via ILLiad which includes verifying searching stacks and delivering to outside institutions.
• Verify ILLiad borrowing requests including extensive searching issues by searching various databases and the internet to locate and print online resources
• Inspect electronic or paper receipted documents before scanning converting files and posting to web

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular predictable inperson attendance. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

The individual must have a Bachelors degree or Library Technical Assistant Certification with 1 year of related experience or an Associates degree with 23 years of related library experience is required. A Bachelors degree with 1 year of related experience is desired. Experience working in a team and customer serviceoriented environment. Excellent customer service written and verbal communication skills.

Computer Skills

Computer proficiency in MS Office (Word Excel Outlook) Integrated Interlibrary Loan Systems (ILLiad Docline OCLC) and Library ILS systems. Familiarity with general database functionality.

Language Skills

Intermediate skills: Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability

Intermediate skills: Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Ability

Basic skills: Ability to add subtract multiply and divide all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to interpret bar graphs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally required to climb or balance. The employee is regularly required to stand walk stoop kneel crouch or crawl. The employee is frequently required to sit use hands to handle or feel reach with hands and arms talk and hear. The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private notforprofit organization that provides graduate and postgraduate education in the health sciences. The University has two campuses one in Downers Grove Illinois and the other in Glendale Arizona. More than 6000 fulltime students are enrolled in graduate programs in osteopathic medicine dentistry pharmacy physician assistant studies physical therapy occupational therapy nurse anesthesia cardiovascular perfusion podiatry optometry clinical psychology speechlanguage pathology biomedical sciences and veterinary medicine. Over 500 fulltime faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning respect for all members of the healthcare team service interdisciplinary scholarly activity and personal growth.

We offer a comprehensive benefits package that includes medical dental and vision insurance plans as well as life insurance short/longterm disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care accounts. We offer a worklife balance with a competitive time off package including paid holidays sick/flex days personal days and vacation days. We offer a 403(b)retirement plan tuition reimbursement childcare subsidy reimbursement program identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility onsite with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions gender identity; and sexual orientation); marital status; age; disability; citizenship; past current or prospective service in the uniformed services; genetic information; or any other protected class in accord with all federal state and local laws and regulation. Midwestern University complies with the SmokeFree Arizona Act (A.R.S. 36601.01 and the SmokeFree Illinois Act 410 ILCS 82/. Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

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Required Experience:

IC