Business Management - Design and Operations
Business Management - Design and Operations
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Job Description
Join JPMorgan Chase to drive customercentric digital transformation and elevate your career in design management.
As a Design Program Manager within the Design and Customer Experience team you will collaborate with designers product owners and engineers to create customerled products and services. You will manage workflows and processes to support digital design projects ensuring customer satisfaction through innovative solutions.
Job responsibilities:
- Oversee and manage a product portfolio including project intake assessment resourcing tracking and team capacity management.
- Partner with Design Lead Product Owners Tech Leads and Scrum Masters on Discovery and Delivery as well as concept readiness and artifact quality.
- Consult with design teams to develop clear plans including size scope sequence and next steps for design activities.
- Facilitate crossimpacting project discussions with multiple Design teams and stakeholders.
- Collaborate with DCE Product LineofBusiness Data and Analytics and Tech teams to understand customer problem statements market demand and desired outcomes.
- Track projects to ensure milestones are met project status is documented and reports are produced as requested.
- Champion ongoing firmwide and design team process improvements.
Required qualifications capabilities and skills:
- Minimum of 5 years of project/program management experience with 3 years in digital design or product teams.
- Understanding of product development lifecycle at scale.
- Thorough understanding of Waterfall and Agile project methodologies.
- Familiarity with Atlassian/Jira Align JIRA software tools Monday Figma or FigJam.
- Demonstrated effectiveness in developing plans prioritizing activities and driving .
- Excellent written and verbal communication skills for presenting complex information and handling sensitive information.
- Strong organizational skills with experience coordinating multiple work streams simultaneously proactively and independently.
Preferred qualifications capabilities and skills:
- Experience at both a design studio and a large corporate environment.
- Familiarity with design systems and toolkits.
Employment Type
Full-Time
