Animal Services Dispatcher
Animal Services Dispatcher
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Job Alert
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$ 3208 - 4329
1 Vacancy
Job Description
WHY JOIN #TEAMRC
The Animal Services Department is seeking a compassionate and innovated Animal Services Dispatcher to join our team!
Our mission is Creating PAWsitive Impact by Enriching the Lives of Animals and People. We accomplish this by caring for thousands of animals (domestic and wildlife) annually and working to reunite them with their owners rehome them or transfer them to rescue and rehabilitation organizations. We also play an important role in assisting our residents with various animal related concerns.
When you join TeamRC you can expect to be working in a fastpaced environment with a dedicated and committed team of staff and volunteers who work tirelessly to protect and serve the animals and people in our community.
You will make a difference!
WHAT YOU WILL BE DOING HERE AT TEAM RC
YOUR IMPACT
Youll be responsible for:- Answering and triaging emergency calls from the public and outside agencies; prioritizing calls and dispatching them to the Animal Services Officers.
- Responding to inquiries from the public at the front counter via email and RC Responds regarding a variety of animal related concerns.
- Communicating with Animal Service Officers and public safety officials via radio.
- Inputting activity calls notes and outcomes into the Animal Centers software Chameleon.
- Preparing documents for public records request administrative hearings and court cases.
- Maintaining the animal license data base including running renewals managing online animal licensing program and entering animal licensing information into the database.
- Participating in the rabies control program by ensuring bite reports quarantines and official documents are completed.
- Cashier services; assisting the front office with collecting and processing adoptions reclaimed animals stray animals and owner surrendered animals.
- Researching lost pet databases to reunite pets with their owners.
- Assisting with offsite pet licensing clinics.
This position might be perfect for you if:- You share the Animal Centers values:
C Compassion to provide above and beyond care for the animals and people we serve.
A Achieving goals to lead advance and promote the highest standards in animal welfare.
C Commitment to enhance community partnerships public safety and humane education.- You have excellent customer service and communication skills.
- You are great at multitasking.
- You have the ability to work with people with different personalities and emotional states.
- You are compassionate and empathetic for people and their pets.
- You are a problem solver and enjoy working with the community to solve their pet related concerns.
- You are detailedoriented and have a knack for remembering people addresses and past calls.
- You have an animal care and control background and/or experience dispatching for an enforcement agency.
- You realize weekends and evenings shifts come with the job.
For more information about this position please visit the job descriptionhere.Application Deadline: Tuesday April 22 2025TentativeFirst Interview: May 7 2025**Subject to change at the discretion of the personnel officer**ARE YOU QUALIFIED
Education and/or Experience:
Education equivalent to graduation from high school. Six months of public contact and recordkeeping experience; working with domestic animals in a veterinary hospital clinical setting or other animal services facility is desirable.
Knowledge Skills and Abilities:
Standard radio or telephone communication receiving and transmitting equipment; modern office procedures equipment and techniques including principles of recordkeeping and automated information systems; correct English usage spelling grammar and punctuation; customer service techniques; animal care services; perform routine clerical work; meet and deal tactfully and effectively with the public; prioritize calls; effectively communicate with and elicit information from upset and/or irate citizens; respond to requests and inquiries for information regarding animal services; work independently in the absence of supervision.
Licenses Certificates and Special Requirements:
Ability to work various shifts including evenings weekends and holidays as needed.WHERE DO YOU GO FROM HERE
All applicants are required to apply online at . Closing date is 5:00 pm on April 22 2025 or until a sufficient number of applications have been received.
Applications must be complete and demonstrate that the minimum qualifications are met. All statements made on the application are subject to investigation and verification. Resumes may be attached to completed application form as supplemental information and will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. All candidates will be notified of their application status by email throughout the recruitment process. Candidates invited to compete in the examination process who successfully pass the examination process will be place on an eligibility list. The candidate on the eligibility list who most closely meets the requirements of the City may be selected to receive a final offer. The City may conclude that none of the candidates even those who meet the minimum qualifications are appropriate for the position.
Successful candidates shall be required to:- Pass a reference and background verification. References will not be contacted until a mutual interest has been established; and
- Provide proof of a valid California drivers license and be insurable; and
- Pass a preemployment medical exam which includes a drug/alcohol screening.
The City of Rancho Cucamonga Participates in EVerify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. In accordance the City will provide the U.S. Citizenship and Immigration Services and if necessary the Department of Homeland Security and Social Security Administration with information from each new employees Form I9 to confirm work authorization. For additional information regarding EVerify the Federal Governments online employment eligibility verification system please visit .
Disclaimers
The City of Rancho Cucamonga is an Equal Employment Opportunity Affirmative Action Employer. In addition the City of Rancho Cucamonga abides by a nepotism policy which may preclude you from being hired if the City employs a relative. The City of Rancho Cucamonga makes reasonable accommodations for disabled persons considering each situation on an individual basis. Please make direct requests for accommodation to Human Resources. For information on Employee Rights under the Family and Medical Leave Act please clickhere(Download PDF reader). There is a no smoking policy in effect in all City Offices and vehicles. Finally please note that the provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this bulletin may be modified or revoked without notice. Questions regarding this recruitment may be directed to Human Resources at Applicants may wish to visit the Citys official website atfor more information.
Employment Type
Full-Time
