Senior Events Manager - London Marriott Hotel County Hall
Senior Events Manager - London Marriott Hotel County Hall
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Job Description
London Marriott Hotel County Hall seeks a dynamic creative a Senior Events Manager to lead their Events & Groups team. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.
Job Summary
Prepares all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout the preevent event and postevent phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planners primary contact (following turnover) on property and is responsible for his/her experience.
Education and Experience
- High school diploma or GED; 2 years experience in the event management or related professional area.
OR
- 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experience required.
Core Work Activities
Executing Event Operations
- Solve problems and/or suggest alternatives to previous arrangements if necessary.
- Leads preevent and postevent meetings for assigned groups.
- Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Manages customer budgets to maximize revenue and meet customer needs.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Conducts pre and postevent meetings as required to review/communicate group needs and feedback.
- Manages group room blocks and meeting space for assigned groups.
- Adheres to all standards policies and procedures.
- Celebrates successes and publicly recognizes the contributions of team members.
Executing the Sales and Marketing Strategy
- Upsells products and services throughout the event process.
- Participates in customer site inspections and assists with the sales process when necessary.
- Acts as liaison between field sales person and customer throughout the event process (preevent event postevent).
Managing Profitability
- Manages revenue and profitability associated with events.
- Forecasts group sleeping rooms and event revenue (catering and audiovisual) for his/her groups.
- Reviews billing and payments with clients.
Providing Exceptional Customer Service
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Makes presence known to customer at all times during entire event process.
- Follows up with customer postevent.
- Greets customer during the event phase and handsoff to the Event Operations team for the of details.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Reviews comment cards and guest satisfaction results with associates.
- Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
Embrace history and luxury at London Marriott Hotel County Hall located in bustling South Bank steps away from Westminster Bridge. Occupying Londons former City Hall our hotel embodies the citys storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillrays Steakhouse & Bar has won awards and is famous for its extensive selection of 100 gins. Dynamic business meetings and special events come to life at our hotel and refined and memorable dining experience take place in The Library. Classically traditional with a contemporary twist. Work in Londons most photographed destination!
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
