Product Manager - SaaS Platform
Product Manager - SaaS Platform
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$ 147264 - 220896
1 Vacancy
Job Description
At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.
Product Manager SaaS Platform Data Observability and Customer Enablement
Why do you want to join our team
Life at F5 is never dull. We are constantly identifying industry trends and disruptions then innovating to get ahead of future customer needscreating application services that help the worlds leading organizations deliver their critical business apps faster and with the highest levels of flexibility security performance and support.
But our success isnt driven solely by what we do. We also care deeply about how we do it. At F5 our culture is how we live every single day. And its producing extraordinary resultsnot only for our customers but also for our employees. We understand that your life is about more than just work so were committed to a culture that supports your whole life.
F5 has innovated a consistent cloudnative environment that can be deployed across multiple public clouds and edge sitesa distributed cloud platform. Within this SaaSbased offering F5 integrates a broad range of services that have normally been siloed across many point products networks or cloud providers. The solution is designed to provide a single way to view security operations and management components.
Job Summary:
We are seeking an experienced Product Manager to drive the evolution of F5s SaaS Platform with a focus on Data Localization Observability and Customer Enablement.
This role is responsible for managing core platform services including user access identity management and operational tooling while strengthening incident response and escalation processes. You will also lead initiatives in data localization customer onboarding and MSP enablement to enhance platform reliability and customer experience.
Success in this role requires close collaboration with Engineering Operations Sales Finance Data Analytics and Customer Success to drive product innovation operational excellence and adoption.
Primary Responsibilities
Product Management
- Define and execute product strategies and roadmaps that align with customer needs and business goals.
- Partner with crossfunctional teams to identify opportunities prioritize development efforts and mitigate risks.
- Analyze customer and product data to turn insights into actionable initiatives and rollout strategies.
- Conduct costbenefit ROI and competitive product analysis to support business decisionmaking.
- Drive operational excellence process improvements and crossteam alignment.
- Develop and execute GTM strategies across various seller channels
SaaS Platform Management
- Define and execute the roadmap for tenancy user identity & access management SSO/IDP integration and RBAC.
- Improve the efficiency scalability and resilience of F5s Distributed Cloud Platform
- Oversee shared platform services including email systems logging monitoring and operational tooling.
- Develop usagebased reporting functionality to support different consumption models.
Observability Incident Response and Operational Tooling
- Drive operational tooling initiatives that enhance observability alerting and automated troubleshooting.
- Collaborate with Operations and Engineering teams to ensure scalable efficient responses to platform issues and drive platform capacity scale and resiliency.
Data Localization and Observability
- Drive data localization solutions including regional data hosting data retention policies logging metrics and alerting.
Customer Onboarding
- Enhance customer onboarding workflows including selfservice experiences documentation and guided walkthroughs.
- Improve trial experiences and conversion processes to maximize user adoption and engagement.
Product Analytics
- Define and track key adoption telemetry and data analytics metrics to measure product success.
- Drive integration with F5 Corporate Systems to create a 360degree customercentric view of usage revenue adoption and expansion.
- Support successful trial conversions by enabling digital field teams and customer success teams with actionable insights.
- Manage CSP Marketplace integrations for seamless SaaS consumption.
Knowledge Skills and Abilities
- Strong technical acumen with experience in Kubernetes APIs DevOps networking and SaaS platform architectures.
- Handson experience with observability frameworks such as Prometheus Cortex and distributed cloud monitoring.
- Expertise in authentication & authorization models (SSO IDP RBAC).
- Deep understanding of data localization logging monitoring and alerting best practices.
- Experience with metering usage reporting and entitlement management.
- Experience designing and using APIs for automation.
- Ability to analyze customer usage patterns define key success metrics and drive datadriven product decisions.
- Strong collaboration stakeholder management and crossfunctional leadership skills with the ability to align teams and drive consensus across technical and business functions.
- Excellent communication strategic thinking and problemsolving abilities balancing customer needs with business goals while managing competing priorities.
- Adaptability in a fastpaced environment with a track record of making datadriven decisions driving and leading through ambiguity.
Qualifications
- Bachelors degree in Engineering Computer Science or a related field; MBA is a plus.
- 6 years of experience in Product Management with at least 3 years managing SaaS platform services.
- Experience with enterprise SaaS multitenancy and MSP models.
- Familiarity with telemetry metering and datadriven decisionmaking.
- Working knowledge of scripting languages (Python) data visualization tools (Tableau) and database query languages (SQL PromQL).
- Working knowledge of CRM subscription management and billing systems (e.g. Salesforce Zuora or similar platforms).
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be allinclusive and responsibilities and requirements are subject to change.
The annual base pay for this position is: $147264.00 $220896.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience geographic locations and market conditions as well as to reflect F5s differing products industries and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation bonus restricted stock units and benefits. More details about F5s benefits can be found at the following link:https://www.f5/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5 or auto email notification from Workday (ending with f5 or @myworkday.
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .
Required Experience:
IC
Employment Type
Full-Time
