Regional Product Manager - Kunlun Products APAC&ME
Regional Product Manager - Kunlun Products APAC&ME
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Salary Not Disclosed
1 Vacancy
Job Description
A Regional Product Manager - Kunlun Products APAC&ME is primarily accountable for ensuring the quality managing the product providing education and enhancing the 4 products along with its associated interfaces and modules.
Product Oversight
- Manage several core products:
- KPC (Kunlun Package Control)
- KES (Kunlun E-Signature)
- LPS (Loyalty Program Services)
- Oversee product roadmaps and review JIRA tickets for bugs and feature requests.
- Participate in roadmap meetings with product development teams.
Support and Escalation
- Manage support and escalation processes for clients and internal teams.
- Respond to product inquiries and escalate unresolved issues appropriately.
- Assist development teams with technical queries and hotfixes.
Collaboration and Communication
- Liaise regularly with country offices and product managers.
- Work closely with the regional team on core POS and related modules.
- Attend technical calls with third-party vendors and participate in integration discussions.
- Provide assistance to the MAC team with product demonstration as required
- Assist with implementation as required
Documentation and Training
- Create and maintain technical documentation and central repositories.
- Provide training sessions as requested.
- Assist with presentations for new or enhanced features.
Testing and Compliance
- Conduct workflow and scenario testing where feasible.
- Facilitate interface and compliance requests after approval.
- Handle API and middleware queries when required.
Market and Product Engagement
- Collect and analyse market data from the region.
- Publish monthly product spotlights.
Qualifications :
Requirements
- Minimum 2 yearsexperience in installing/configuring/training enterprise Point of Sale software products.
- Experience in Product Management.
- Excellent written and verbal communication skills in English and Mandarin.
- Experience in Microsoft suite of products including Outlook Excel Word PowerPoint and SharePoint.
- Ability to travel both domestically and internationally.
Desirable:
- Experience working in Hotels particularly in Food & Beverage or Front Desk.
- Previous experience supporting hospitality software products particularly: Contactless ordering Loyalty systems and Package verification & validation software.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
