Bilingual French English Content Claims Specialist
Bilingual French English Content Claims Specialist
Posted on :
12-04-2025
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1 Vacancy
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Job Description
CONTENT CLAIMS SPECIALIST (Bilingual: English French)
We are hiring an inhouse bilingual content claims specialist to join our team remotely in Canada.
The position location is flexible and we can offer inoffice hybrid or fully remote working arrangements.
We are hiring an inhouse bilingual content claims specialist to join our team remotely in Canada.
The position location is flexible and we can offer inoffice hybrid or fully remote working arrangements.
Candidates in Quebec must have some AMF courses completed. In Ontario at least 4 CIP courses completed.
Montreal Quebec
36 years of experience
Claims Insurance Industry
36 years of experience
Claims Insurance Industry
QUALIFICATIONS
- Strong communication skills.
- Willingness to learn and continuously improve.
- Be able to provide an adequate workspace free of noise.
- Demonstrated ability to adapt to change and new technology.
- Employee must provide their highspeed internet service.
- Ability to communicate effectively verbally and in writing in both French and English.
- A Secondary School diploma background/experience in the property claims industry would be considered an asset.
- Company equipment will be provided. It is the employees responsibility to care for and maintain the equipment as per policy.
JOB DESCRIPTION
- The role of Contents Claims Specialist is a multifaceted role which focuses primarily on the following four key areas of adjusters content claims handling operations:
- Acting/operating as a third party intermediary between the Insurance Companys property adjusters and their policyholders concerning conducting fair market assessments and valuations of policyholders/claimants total loss personal contents which are most commonly caused by theft water fire and other perils.
- Operating from their homebased offices adjusters Content Claim Specialists are responsible for recording all daily claims handling activity concerning hours worked/time spent per task as well as fulfilling all of their required administrative job duties.
- Focusing on the accurate and timely processing of the industrys major loss and damage content claims via the use of adjusters claims handling professionalservice methodology and its Webbased content claims processing and pricing platform/system exclaim. Operating from their appropriately set up and equipped homebased offices Adjusters Contents Claims Specialists are consistently (daily/weekly basis) assigned new claim files.
RESPONSIBILITIES
- Report/record all time spent on each claim file on a consistent and daily basis.
- Consistently promote the adjusters brand image and reputation professionally and positively.
- Perform according to the Companys performance/productivity standards on each task and every claim.
- Must have and maintain a highspeed internet connection to work with the adjusters website and the equipment provided.
- Consistent and quality turnaround of all claims by the Companys productivity and performance standards.
- Conduct ongoing new research and price contents from completed claims inventories the schedule of loss forms and from contractors lists.
- Perform other tasks and claimsrelated functions from time to time and as directed by the Companys Manager Inhouse Operations.
- Submit completed claims reports to Insurance adjusters close files to meet adjusters performance cycle times and productivity standards.
- Effective and professional communications with all key stakeholders in the claims process including adjuster claims reps adjusters policyholders and industry contractors.
- Maintain a 40hour workweek when required and work is available at the Managers request. This will vary and will be mandatory by operational requirements.
- Maintain claim related notes in the Companys Claims System/Webapplication (exclaim) relating to incurred hours over productivity standards as well as related to specific issues and other pertinent notes.
- Conduct data entry research and pricing of highervalued personal contents based on like kin and quality pricing and working with various means of researching fair market pricing via suppliers Internet databases sand other means.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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