Assistant Vice President - Order to Cash Lead

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Assistant Vice President Order to Cash Lead
Applicant would be responsible for running overall O2C operation without surprise and understanding team/Client
Responsibilities
Builds a collaborative relationship with the key client partners in the customer site
proactively asks for feedback and takes full responsibility of the process and overall
account;
Tracks customer concerns and enables resolution for client issues
Manages account financials (accruals billing MSS accuracy revenue transfer OP);
Handles all client related communication including but not limited to: recurrent
operational reviews NPS and strategic priorities;
Responsible for negotiating and transitioning of a new scope within the managed
accounts
Ensures the connection with the global and regional internal stakeholders to ensure a
mutual approach in terms of account strategy and direction;
Identifies and communicates risk areas to regional & global leadership whilst
providing solutionoriented points of view;
Partakes to various internal & external projects events and initiatives
Ensures board of account efficiency by supporting architects & pathfinders within the
account
Participates to internal transformation meetings communicates LDT related plans &
results to customer
Promote Genpacts values across teams in supervision.
Manage end to end projects Identify design and implement solution for projects in
the area of OTC to deliver financial and productivity benefits to customers in
accordance with the contractual clauses concluded.
As part of the projects ongoing with the client actively drive the various automation
initiatives around OTC (Robotics Artificial Intelligence) in order to (over)achieve the
targets
As part of the Metrics performance model actively drive the metrics improvement
discussions both from a metrics as well as yearly target perspective in close
cooperation with the operations leads
Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set
under the contract are fulfilled.
Acts as a secondary point of contact for all the escalations related to the process
Conducts regular governance call with his counterpart
Takes part of the transition and make sure standard split of activities are followed in
the transfer between Genpact and new GBS setup at client end
Make sure that there will be a good integration of the new GBS team and a good
relationship is created with the Genpact team working closely together with the
team
Act as global finance business expert in source to pay and reporting tools and
processes in this role being the contact for global IT and translating global finance
requirements towards IT more specifically in the Order to Cash (OTC) domain

Qualifications we seek in you!
Minimum Qualifications / Skills
Experience in customer management related roles: e.g. team leader Global Lead
etc.
Several years of experience in a BPO/Call Center/Shared Services environment
(represents an advantage)!
Experience in team management.
Willingness to work autonomously and in teams playing different roles
Accountability: See it own it and solve it mindset. Willingness to go the extra mile.
Great communication skills: Ability to build and maintain effective relationships of
trust and credibility with internal stakeholders and suppliers.
: Ability to meet deadline and work well under pressure
Project management and coordination skills are often required due to the complex
nature and scope of many of our projects and initiatives.
Ability to think strategically and communicate in a conceptual/structured way
Ability to translate finance business needs into efficient tools & processes.
Experience with the new technologies and a strong knowledge of ERP Tools especially
in the SAP suite & Oracle.
Preferred Qualifications/ Skills
College or masters degree in commerce.
Curiosity and interest to learn as much as possible about the areas in which the
company operates.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.