Customer Service Representative
Customer Service Representative
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Job Description
Deliver NextLevel Support in TechPowered Real Estate
Westward360 is rewriting the rules of real estate management managing over $18 billion in assets across major U.S. cities. From HOA oversight and rental operations to brokerage and inhouse maintenance they provide allinone solutions with unmatched efficiency. Recognized on the Inc. 5000 list their success stems from techforward systems rapid growth and a culture that values people. Join their global team and build a lasting career with an employer who s shaping the future of real estate this is your chance to be part of something big.
Job Description
As a Customer Service Representative you ll support our Chicagobased team in managing client and vendor information to meet legal requirements. Join a global team committed to growth with opportunities for continued education professional development and longterm career advancement in a dynamic fastgrowing real estate management environment.
Job Overview
Shift: Day Shift (Mon Fri 8:00 AM 5:00 PM) Weekends Off
Work Setup: Onsite Bogot
- Collaborate with Philippines and Chicagobased teams to understand all business lines of Westward360 and contribute to overall success
- Facilitate daily operations within your management team s property portfolio
- Monitor and resolve tenant and customer requests via Zendesk
- Answer phone calls from customers and vendors using an IP telephony system
- Communicate business needs clearly to clients and vendors
- Research and resolve client (AR) and vendor (AP) payment issues
- Support additional business functions as team capabilities expand
Requirements
The Qualifications We Seek
- 1 2 years of experience in customer service roles
- English proficiency at a C1 level
- High level of comfort using technology especially webbased tools like Google Suite
- Experience using Zendesk (preferred)
- Background in property management real estate investment or brokerage services (preferred)
Benefits
Exciting Perks Await!
- 5 days work week
- Weekends off
- 20 vacation days in total
- Prepaid medicine
- Fullycustomized Emapta laptop and peripherals
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations Bogot and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. With stateoftheart facilities competitive pay and a culture of professional growth you ll be part of a team where your skills are valued. We support 900 clients globally with over 10000 professionals and we re growing fast. Apply now and thrive with us in Colombia.
#EmaptaEra
The Qualifications We Seek 1 2 years of experience in customer service roles English proficiency at a C1 level High level of comfort using technology, especially web-based tools like Google Suite Experience using Zendesk (preferred) Background in property management, real estate investment, or brokerage services (preferred)
Employment Type
Full Time
