Collections Specialist Night Shift Hybrid

Join a Workplace That Celebrates You!

At Emapta we believe in creating a workplace where your aspirations are nurtured and your achievements celebrated. As a leading outsourcing provider we connect businesses with top global talent fostering an environment of collaboration and growth. With over 15 years in the industry we have established a presence in 11 countries operating 20 offices and partnering with 900 clients across 30 countries. Join us to be part of a team that values integrity transparency and your professional development.

Job Description

As a Collections Specialist you will manage finances with a focus on credit control and debt collection. Youll ensure timely payments by negotiating with clients resolving disputes and maintaining detailed financial records all while delivering exceptional customer service.

Job Overview

• Manage finances focusing on credit control and debt collection by contacting clients with overdue accounts.
  
• Negotiate payment plans and follow up to ensure timely payments.
  
• Update client records to reflect payment histories and arrangements.
  
• Arrange and participate in meetings with clients to address and resolve disputes or queries.
  
• Maintain accurate and detailed financial records.
  
• Provide exceptional customer service to resolve outstanding debts.
  
• Ensure timely reporting reconciliation and payment allocation.
  
• Address queries related to invoices charges and payments.
  
• Handle disputes and provide advice on invoicerelated issues.
  
• Meet deadlines and issue statements of accounts.
  
• Adhere to established payment management and credit control policies.
  
• Collaborate with various departments to ensure smooth information flow.
  
• Provide relevant insights in debt collection meetings and recommend solutions for problematic clients.
  
• Foster a positive and collaborative team environment.
  
• Develop strategies to achieve individual and team goals.
  
• Participate in other accounting tasks as assigned.
  
• Prepare reports for government compliance as required.
  
• Create additional analyses and reports as needed.
  
• Perform other tasks as delegated by the manager.
  

Requirements

The Qualifications We Seek

• A college graduate preferably with a degree in accounting or financerelated courses.
  
• Strong numeracy skills analytical abilities and attention to detail.
  
• Excellent written and verbal communication skills.
  
• Ability to negotiate payment terms and resolve disputes effectively.
  
• Capacity to remain calm under pressure with a diplomatic yet firm approach.
  
• Proficiency in data entry and processing.
  
• Intermediate knowledge of Microsoft Excel.
  
• Experience using collection software.
  
• A proven track record of at least 2 years in collections customer service or accounts/finance roles.
  
• Exceptional time management skills and the ability to prioritize a demanding workload.
  
• Location Requirement: Must be willing to work in Ortigas Pasig and/or Mandaluyong City.
  

Benefits

Exciting Perks Await!

• HMO coverage with free dependent upon regularization
  
• Competitive Package
  
• Hybrid work arrangement
  
• Prime office location in Ortigas (Easy access to MRT stations restaurants and banks)
  
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Why We Stand Out Among the Rest!

Join Emapta a company recognized as one of the Best Places to Work for in Asia by HR Asia one of The Philippines Best Employers for 2023 and one of the Top 20 Dream Companies for Filipinos in 2024. Our culture of care and empathy reflected in our 50/50 gender ratio ensures youll feel like part of the family from day one. Were dedicated to nurturing talent and providing the tools for your success. Be part of a squad of dream chasers and world changers showcasing Filipino talent to the world. With 19 strategically located offices and over 800 clients youll have the opportunity to make a positive impact daily whether you prefer officebased or workfromhome options. Join us for a 100 virtual recruitment process and lets make magic together!

Working in Emapta not only provides you the certainty of working with a wellestablished organisation which nurtures the careers of almost 9300 team members it also places you in direct relationships with some of the world s leading and most innovative companies.

Tim Vorbach CEO

#EmaptaExperience