Technical Customer Service Advisor
Technical Customer Service Advisor
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Job Description
Working hours are Monday Thursday 09:00 17:15 and Friday 08:45 17:00
As a Technical Customer Service Advisor for Food Testing you will deliver improved and consistent customer service through people management service delivery and cost control.
Main Duties
- To be the primary contact and handle customer enquiries and technical expertise for all aspects of Eurofins testing services to ensure the highest quality customer service.
- To be accountable for customer satisfaction notably through ensuring good reporting turnaround times and a rapid follow up of customer communications.
- To grow sales through intimate customer knowledge up selling actions and serviceability.
- Be a key leader for the companys aged debt chasing.
- Identify continual improvement in the customers overall experience with Eurofins.
- Account management including customer relations management preparation and updating of quotations and retail testing programme. Manage contracts through regular phone/email contact.
- To have a basic understanding of costing and pricing strategies in order to prepare and update quotations and project specifications for customers.
- To work closely with the sales team in customer retention and development.
- Keep up to date with current techniques topics and legislation.
- Contribute to the team ensuring efficient and timely delivery of services to meet customer requirements.
- Support junior team members in resolving day to day processing stumbling blocks and any other issues.
- Meeting targets Turnaround times service level reporting times and overdue work.
- Work closely with the service centre managers to communicate OnTime or technical misses and quality concerns.
- Anticipates detects promotes quality and process improvement needs in the maintenance and continued development of key client relationships.
Qualifications :
- Educated to degree level or diploma in a scientific discipline.
- Proven experience in sales and customer service
- Good commercial awareness and business acumen.
- Good communication skills both internally and externally.
- Positive attitude and sense of urgency
- Excellent and proven people management experience
- Ability to understand clients requirements and to be able to devise and articulate the most appropriate solutions.
- Wellorganised with good project management skills.
- Proven ability to work independently.
- Enthusiastic and a reliable team player.
- Passionate about quality and client service.
Additional Information :
What Happens Next
Our people are the backbone of what we do so its incredibly important we find the right individuals to join us. As a potential new recruit youll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately on this occasion your application has been unsuccessful.
We support your development! Do you feel you dont match 100 of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
