Customer Service Product Specialist German speaking
Customer Service Product Specialist German speaking
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Job Description
About the role
This position will manage the program/item development and order management process and will be the communication HUB between client and internal partners/stakeholders for these activities. Own merchandising activities for midlevel or support Tier 1 designated client items/program development that execute account strategy sales volume and profit targets. Will maintain proactive and professional client relationships and simplify the development and order management communications between the client and key Avery Dennison business partners and stakeholders. Work closely with Sr. Merchandiser to provide best in class Client support.
To learn more about this role we have created this short videoclip for you!:
Youll Do
- Responsible or Accountable for end to end process management related to designated Client Development
- Order Management and post Order Management activities depending on client tier
- Intake Client program specifications/artwork and process requests via approved/standard workflows
- Partner with Design and Tech Sales to build custom account presentations based on client briefs or to support client growth opportunities
- Partner with Commercial teams on developing product opportunities to drive key initiatives and achieve sales objectives for assigned accounts
- Provide insight into client category and branding strategy. Be able to provide the roadmap on where they play
- Maintain/validate appropriate system data related to designated Clients (ERP clientspecific documents etc)
- Provide client with development and order status
- Receive/Validate/Process client sample and production orders
- Delegate data entry tasks to merchandise support
- Coordinate with Logistics and Operations on capacity planning and scheduling for open orders
- Proactively communicate supply chain issues and provide alternatives
- Maintain strong product knowledge both internal and customer specific
- Design and constantly improve forms and electronic communication tools
- Monitor pricing due to inconsistencies
- Support pricing escalation with Commercial teams
- Intake/follow up on client QA issues Process client RMAs if applicable
- Maintain indepth client knowledge
- Provide structured client onboarding (both internal and external)
- Perform ongoing client analysis to identify growth opportunities
- Provide realtime availability
- Ability to provide White Glove service to designated clients
- Conduct physical client visits
Qualifications :
- Bachelors degree.
- Three 35 years related experience. Lead experience preferred.
- Strong written verbal and telephone skills.
- Strong understanding of applicable systems such as Google Suite local ERP and ecommerce platform.
- Strong domain of verbal and written German (obligatory) and English (obligatory)
- Excellent customer service skills.
- Possess leadership mentoring training and project management experience and skills.
- Strong presentation experience and skills.
- Ability to generate reports.
- Knowledge of product lines preferred.
- Strong problem solving skills.
- Strong conflict solving skills.
- Team Player
- Adapt to client and business requirements.
Additional Information :
Additional information
We not only embrace change we drive it. We work hard push hard and take brave risks. Our culture is innovative and collaborative where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity both for employees and for the business. We are a force for good embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:
- Work hours flexibility
- International environment
- A growing team with good spirit
- Competitive total rewards
Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach please go to
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
