Risk Manager II Perfect Order Experience Perfect Order Experience

Amazons Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies tools and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance we invest in mechanisms which allow us to accurately identify and mitigate risk and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies iterating our Machine Learning risk models and exercising highjudgement decisionmaking where we cannot apply automation.

As a successful candidate you will have the opportunity to participate in risk assessments of new products and services as well of our existing processes and systems. You will identify opportunities to improve our processes and controls to mitigate risk and improve operational performance. You will also contribute to the development of risk mechanisms to help the business identify and evaluate internal/external risks and help define the technology processes and control improvements required to mitigate them. You will work with business operations and technology teams to help them manage risks to their business while influencing the broader risk culture across Amazons Perfect Order Experience organization. You will also engage with stakeholders across the company including other specialized fraud risk compliance and legal functions. This position supports a global organization and is an exciting opportunity to be a part of a dynamic and high paced environment. You must be comfortable with balancing strategic thinking with tactical detailed while working independently sorting through ambiguously defined problems identifying and facing big challenges and adjusting to sudden and frequent change.

Key job responsibilities
Perform risk assessments for new products/features and existing processes/systems to surface risks across all risk categories (i.e. operational strategic reputational etc. engaging SMEs as needed.
Implement risk mitigation strategies and control mechanisms to prevent fraud abuse and other operational risks that negatively impact Amazon our partners and our customers.
Support risk reporting as well as oversight and escalation mechanisms to ensure key risks are addressed prior to launch through mitigation or risk acceptance at appropriate levels.
Perform postlaunch reviews to capture new risk scenarios; conduct deep dives on repeated errors to eliminate defects
Audit and analyze risk metrics for each business to identify emerging risks and monitor controls.
Prepare and deliver business reviews to the management team regarding emerging risks status of risk assessments and control performance.
Contribute to management reviews regarding project progress and roadblocks.
Surface risk insights and best practices for risk management and mitigation.
Contribute to internal risk management tools resources training and mechanisms that can scale with the organization.
Independently manage projects as assigned.
Work closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of project.
Ability to manage multiple competing priorities.
Ability to prioritize in an ambiguous environment.
Adept at being a change agent by bringing solutions/ideas to tackle any challenge.

About the team
Here at Selling Partner Services we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employeeled affinity groups reaching 10000 employees in chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.



4 years of program requirements definition and data and metrics leveraging to drive improvements experience
Experience handling confidential information.
Exceptional written communication skills able to write clearly and succinctly.
Exceptional ownership and bias for action willing to move quickly and decisively to resolve an incident.
Strong critical thinker with the vision to work both tactically and strategically.
Proven analytical thinking with a natural tendency to use data in decisionmaking and prioritization.
Excellent cross departmental/function collaboration skills.
Experience handling confidential/strategic projects.

3 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
Bachelors Degree or Professional risk certification or similar risk or credentials
Experience with SQL and Excel
Knowledge about retail and social media ecosystems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.