Contact Centre Manager
Contact Centre Manager
Posted on :
07-07-2025
Employer Active
1 Vacancy
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Job Description
Veritas Careers are recruiting for a national automotive retailer who have a requirement for a Used Car Contact Centre Sales Manager.
You will need to be able to:
- Lead and inspire the Telesales Call Centre team to deliver outstanding customer care across all touchpoints.
- Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
- Drive team performance while ensuring compliance with all necessary regulations including FCA policies.
- Monitor coach and develop team members through regular one-to-one sessions and performance reviews.
- Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
- Maintain a professional friendly and brand-aligned environment within the call centre.
- Provide insights and feedback on customer trends during daily management meetings.
- Liaise with internal departments to ensure seamless communication and collaboration across the business.
Requirements
- Proven experience in a Call Centre Management or similar leadership role.
- Strong track record of driving sales and customer satisfaction.
- Exceptional leadership coaching and motivational skills.
- Strong organisational and time management abilities.
- Confident handling performance-related issues and HR tasks (rotas holidays commissions).
- FCA accreditation (or willingness to obtain).
- A proactive professional and customer-focused mindset.
Benefits
They are offering a 70000 uncapped OTE plus a host of other benefits including use of a prestige company car.
If you want to progress your career with a dynamic and forward thinking motor group do not miss this opportunity.
Our client s industry leading record of internal recognition and promotion means that the sky is the limit for ambitious and capable candidates.
Veritas Careers will treat every application in strictest confidence and will only put you forward to an employer after gaining your explicit permission.
For a confidential and honest chat with one of our motor-trade experienced recruitment specialists who understand your needs get in touch today.
Honesty Integrity. Quality - Veritas Careers
Ideally, you will have experience of working a call centre, or similar making outbound calls and have a "customer first" mindset. If you are a confident and organised individual and have the ability to quickly engage with customers, you will be successful in this role.
Employment Type
Full Time
Key Skills
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