At Amazon were working to be the most customercentric company on earth. Our Delivery Services Learning & Development team seeks a Driver Training Program Manager to lead largescale training initiatives for Amazon Logistics. This role combines strategic leadership with handson operational engagement working directly with delivery station teams to drive excellence in our Last Mile operations.
The Driver Training Program Manager will be a key member of our training development team influencing senior leadership across multiple organizations while maintaining close connection to daily operations. Success in this role requires a strategic mindset paired with practical problemsolving abilities. We need an experienced selfstarter who excels at program leadership communication and analytics. Youll work with global crossfunctional teams to solve complex challenges and create innovative training solutions that drive engagement. This position demands sound business judgment longterm strategic vision and the ability to deliver results in our fastpaced environment.
Key job responsibilities
Serve as the owner and manager of the lifecycle of Program/Productwide initiatives supporting the scale of the Driver Training & Program pillar.
Operate through influence as a forcemultiplier to deliver products and programs via implementation resources in the L&D team and other key stakeholder teams.
Define business and product strategy handling complex product development and business management scenarios that require high judgement decisions for maximum return on investment.
Invent new (and drive continuous improvement for) mechanisms that enable impact at scale including processes tools procedures and inspection points.
Effectively establish prioritize and negotiate resources to unblock teams increase the speed of delivery and manage critical escalations.
Make high judgement tradeoff decisions (time vs. effort vs. features) between shortterm and longterm needs when delivering results.
Leverage data to establish vision goals tenets roadmap decision narratives status updates and key performance indicators for senior leadership.
Consult with internal support functions and use tech to identify and develop efficiencies in the appropriate monitoring and evaluation tools to quantify and track the impact of initiatives.
Display emotional and cultural intelligence when communicating across borders and disciplines with diverse needs.
Travel up to 25.
2 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Experience in business process improvement Lean/Six Sigma a strong plus.
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
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