IT Help Desk Analyst
IT Help Desk Analyst
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1 Vacancy
Job Description
Title: IT Help Desk Analyst
State Role Title:
Hiring Range: 42905 $72905
Pay Band:
Agency: VA School for the Deaf & Blind
Location:VA School for Deaf & Blind
Agency Website:
Recruitment Type: General Public G
Job Duties
This position is focused on supporting teachers staff and students with disabilities at VSDB ensuring technology is accessible secure and effective in an educational setting. The role requires strong technical and customer service skills. This position requires the individual to build knowledge skills and abilities regarding assistive technology. The position requires the individual to utilize communication strategies and technologies to communicate effectively with individuals who are deaf hard of hearing blind or visually impaired.
Minimum Qualifications
Demonstrated strong and effective customer service skills particularly in assisting individuals with disabilities.
Demonstrated proficiency in Windows macOS iOS and Chromebook environments.
Ability to learn and support assistive technology including:
o Screen readers (JAWS NVDA)
o Screen magnifiers (ZoomText)
o Alternative input devices (adaptive keyboards Braille displays)
o Texttospeech and speechtotext applications
o Captioning and video relay services
Familiarity with network troubleshooting VPNs remote desktop support and wireless connectivity.
Experience with Active Directory (AD) password resets and user access management.
Knowledge of standard cybersecurity practices and FERPA compliance in an educational setting when supporting users.
Ability to communicate complex IT concepts to nontechnical users including individuals with hearing or vision impairments.
Strong documentation skills to update and maintain IT knowledge base and accessibility guides.
Additional Considerations
Preferred demonstrated American Sign Language skills at proficiency level of Survival (ASL) as measured by the Sign Communication Proficiency Interview or agreement to acquire this level of proficiency within three years.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
For full consideration please submit college transcripts with application materials.
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
If selected as a finalist with VSDB candidates can expect the following:
Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police FBI); the Department of Social Services Child Abuse and Neglect Central Registry check; verification of education (relevant to employment); and other checks based on the position.
Application Requirements: Application and/or rsum for this position are only accepted electronically through the Commonwealth of Virginias Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed emailed faxed or hand delivered applications and/or rsums will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or rsum.
Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or rsum.
VSDB is an EEO employer and is committed to supporting workforce diversity equitable opportunities and inclusivity. Reasonable accommodations are available upon request.
VSDB values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps Peace Corps and other nation service alumni are also encouraged to apply.
Contact Information
Name: Human Resources
Phone:
Email: EMAILED APPLICATIONS/RSUMS / WILL NOT BE ACCEPTED FOR THIS POSITION
Each agency within the Commonwealth of Virginia is dedicated to recruiting supporting and maintaining a competent and diverse work force. Equal Opportunity Employer
Contact Information
Name: Jody Beelendorf
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Required Experience:
IC
Employment Type
Full-Time
